Social & Community Associate (Customer Experience)

Beauty Pie is disrupting the beauty industry. Our aim is simple: provide beauty and health lovers the highest quality health and beauty products, made by the world’s best laboratories. As the first luxury beauty and wellness buyers’ club, our products are sold directly to our members without the prohibitive industry mark-ups. Technology powers everything that we do, and contributes to making our business model unique!
As part of our team? You’ll learn a lot. (We’re all learning a lot.) You’ll be multi-tasking, you’ll make some great decisions and some bad ones. You’ll have highs and lows. It won’t be easy (because that would be boring). But you’ll be moving fast, identifying and solving problems, iterating and evolving, and you’ll bring your best to the game. In fact, it’s not very often you get an opportunity like this - to help grow a great brand, for a rocketship of a business that will scale in size and go global. One that thrills its customers. And delivers happiness. We'll be asking for your input, experience, teamwork, ideas, and camaraderie, while we navigate the unknown, the mysterious and the upside together!
Description Of The Role
This is an incredibly exciting opportunity to join our team. On a day to day basis, you will be responsible for:

• Respond and answer questions and comments from the community while maintaining professionalism. At the same time, taking action to potential trolls and to protect Beauty Pie’s brand and reputation
• Take the lead on following up post – virtual consultation to drive sales and convert members and support with the execution of the virtual consultation strategy
• Moderate and respond to queries on Social Media and community pages. Engage across all Social Media Platforms in line with Beauty Pie tone of voice
• Manage bots and automation tools for social media platforms where applicable for growth and statistics
• Ensure that posts and activity across the Beauty Pie Social Media Platforms are being maintained and meeting the community demands and standards
• Reporting issues back to Operations Manager on trending topics which may appear on social before they enter the Zendesk queue in real time
• Support with focus groups with the community working in collaboration with the community team. Get to know the VIPs
• Collaborating with the wider MH team and colleagues across relevant areas to find solutions across product, site, bugs and general feedback
• S upport Digital Services & Communications manager on the Member Happiness Social Media strategy and execution

Requirements
We believe it's all about mindset, great skills and attitude and a fantastic work ethic being key. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway! *

• Understanding and fluency of social media platforms including and not limited to, Facebook, Instagram, Tik Tok
• The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated .
• Strong communication skills
• Able to work flexible working hours (occasional late shift and weekends) as needed to ensure coverage
• Experience within Customer Service with confidence to communicate to a range of customers across different channels as required
• Ability to multi-task, prioritise and deliver tight deadlines, presenting back to management and key stakeholders
• Experience moderating content and ensuring safe community standards

Salary
The salary band for this role will be $53,600-$75,000
Our Values
It Defines Who We Are, How We Operate And How We Hire Based On Our Values
Our culture is our DNA.

• Be Intelligently Rebellious - challenge the status quo, push boundaries, embrace change and think big
• Bring Your ‘A’ Game - take ownership & accountability, make shit happen, grow, support, evolve, invent, be open minded
• It’s All For One (& One For All) - take advantage of collective intelligence, act with integrity, support & challenge, embrace individuality, do right by our company, our members, our colleagues & our environmen t
• Be Customer Obsessed - listen & learn, take ownership, act fast, be humble & empathetic, build & keep trust, be grateful for feedback

Our Benefits
As always, there are a few perks

• Life Assurance at 4 x annual salary 🙏
• Access to mental health support through Spill 🧠
• Contributory Pension Scheme (UK) 401k Scheme (US) 💰
• £2,500 / $2,500 to spend on your fertility journey after 2 years service 👶
• Regular social events 🎯
• 60 days work from anywhere worldwide 🌍
• Free Membership to Beauty Pie + 20% off our products💄
• An allowance to set up your home office 🖥
• A piece of Beauty Pie with Share options 🥧
• Private Medical Insurance ⛑
• 25 days holiday (UK) 22 days vacation (US) 🏝
• Your birthday off 🎂
• Flexible bank holidays (You choose them!) ⏰

So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.
Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.
Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.