Site Service Engineer Jobs

We are Winbro, a global leader in high precision electro discharge machining (EDM), laser micromachining, and custom solutions. JOIN US and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical and clean energy.

We are looking for an experienced Site Service Engineer to work with our customer to ensure our products and systems provide maximum performance and to improve productivity, reliability and safety.

The successful candidate will be working independently on the customer site to troubleshoot and provide solutions to machine breakdowns, installation, commissioning and on-going maintenance of Winbro equipment including machines, water plants, tooling, machine rebuilds and technology upgrades. The shift pattern can be 6-2pm or 2-10pm.

Role and Responsibilities:

• Maintain, service and commission of EDM machine tools along with associated automation equipment utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills
• Provide technical support and service training both internally and externally whilst maintaining professional and technical knowledge
• Provide periodic reports to management including customer complaints, trends, and suggestions for improvement
• Contributes to the continuous improvement effort and the support of multiple teams
• Accurate completion of written and PC based maintenance records
• Installation and commissioning of technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components
• Responsible for the prompt identification and resolution of Winbro manufactured machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service, always
• Additional responsibilities include; customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales
• Contribute to customer satisfaction by executing preventive and reactive maintenance at the customer site along with timely response to service requests
• Provides technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment

Requirements

We are looking for a candidate with excellent all-round skills in electrical/electronic and mechanical maintenance disciplines. You will have a detailed working knowledge of PC based CNC equipment and drive systems as applied to complex 5 axis CNC machine tools. We have a physical requirement including the ability to lift 50 lbs. You must possess a valid driver's license along with U.S. Citizenship or existing Green Card Holder due to our customer facility access requirements.

Benefits

We offer a competitive benefits package to include:

• We pay 100% medical and dental coverage for the employee, along with a percentage paid for your spouse and dependents
• We offer a great work environment and opportunities for growth
• We pay 100% of employee life insurance, short term disability insurance
• We offer a 401(k) plan with very generous company match in which funds are immediately 100% vested
• We supply work uniform shirts and jacket
• We offer paid vacation of two weeks, plus five personal days per year; plus 9 holidays including holiday shutdown from Christmas through New Year's