Service Desk Intern Jobs

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees' work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office and remote working.

What you'll do

In this junior role on AlixPartners' Corporate Services Information Technology team, a successful Service Desk Intern will assist in the support of approximately 2500 employees in a 1st line support role. You will provide phone, email, and in-person support on technical matters that come into the Service Desk. You will work as part of a growing team which exhibits core values of clear communication, teamwork, and professionalism.

The IT Service Desk Intern is a part-time role located in Southfield, Michigan, reporting to the Lead Support Engineer. This paid internship role is approximately 20 – 24 hours per week, with flexibility to accommodate university coursework.

• Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.
• Identify, diagnose, and resolve problems for employees' IT equipment.
• Create documentation to assist in day-to-day Service Desk work (knowledge bases etc.).
• Maintain and ensure accuracy of all asset information for all PC's, printers, mobile phones, monitors, and defined peripherals.
• Provide one-on-one end-user problem resolution over the phone or by email.
• Answer and respond to phone calls directed to the Service Desk.
• Administer mobile technology (not limited to) iOS and In Tune.
• Identify issues and escalate to other members of the team or IT group as appropriate.
• Provision laptop PC builds.

What you'll need

• Excellent written and verbal communication skills in English.
• Ability to work under pressure in demanding situations in a fast-paced environment.
• Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners' Code of Conduct and foster an inclusive environment with people at all levels of an organization.
• Good planning and organizational skills with excellent attention to detail.
• Willing to learn and take direction, adaptable, and able to work autonomously.
• Dependable with strong customer service skills, effective verbal and written communication skills with the ability to interact with people at all levels.
• Must be able to lift 25 pounds.
• Desktop and laptop PC's, printers and networking knowledge; knowledge of iOS.
• Highly effective interpersonal skills.
• Interest in Microsoft applications and operating systems (Windows 7).
• Must be currently authorized to work in the United States. No VISAs available for this position.
• Actively enrolled in or recently completed an IT related program.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

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