Front Desk Customer Service Representatives - Summer

How to Apply

A cover letter and three references are required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in and outline your skills and experience that directly relate to this position.

Summary

The Rackham Graduate School is looking for two friendly and professional Customer Service representative to serve as the first point of contact at the front desks of multi-department suites within the Rackham building. This position answers the front desk telephone, greets visitors in a welcoming manner, and directs guests to the appropriate people in the Rackham building or other campus resources. In addition, this position will assist various offices with day-to-day administrative tasks as assigned.

This position is available from mid-June through the end of August and we are seeking applicants who are available for the entire employment period.

This position will be in-person 5 days per week, from 8:30 am to 5:00 pm.

Responsibilities*

• Greet and welcome in-person guests
• Answer all incoming calls
• Direct visitors and calls to the appropriate staff member for handling or take messages
• Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Answer general questions and concerns
• Additional tasks as assigned to support various Graduate School offices

Required Qualifications*

• Availability through the entire employment period
• Strong communication and people skills
• Familiarity with office machines (e.g. fax, printer etc.)
• Good organizational and multitasking abilities
• Problem-solving skills
• Customer service experience
• Knowledge of Google applications (email. calendars, docs, sheets, forms, drive, etc) and MS Office

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.