Help Desk Representative Jobs

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

The Help Desk Representative will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino’s In-Store Operators.

The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.

Other aspects of the role include:

• Increase knowledge through continuing Domino’s Pulse education classes
• Pay for the role is $18.75/hr plus a 5% bonus
• Provide support to co-workers to ensure effective sharing of best practices
• First 3 months of the role will be training and M-F, 9-6 EST
• Following training, must be open to working nights and weekends! Typical shifts include: 12PM- 9PM, 2PM-11PM, and 11PM-8AM.
• Ideal candidates will be technically savvy, have previous Help Desk experience
• Working in our beautiful World Resource Center in Ann Arbor, Michigan.

If you are a motivated to get into an innovative and forward thinking company like Domino’s, we want you!

• SQL experience preferred (reading & executing existing queries)
• Experience with remote support preferred
• Ability to work nights and weekends is a must!
• Familiarity with basic networking
• Previous telecom and/or networking experience preferred
• Bachelor’s Degree preferred; not required
• 2+ years of help desk experience preferred