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Service Desk Analyst [Hybrid-1 Day In Office]

Company

TechDoQuest
Address Plano, TX, United States
Employment type FULL_TIME
Salary
Expires 2023-05-31
Posted at 1 year ago
Job Description

Note: Candidate can work 4 days (10 hours/day) or he can work 5 days (8 hours/day) .

Job details:

  • Creation/Access Management of Network Drives and Shared Folders
  • Basic L1 Laptop & Desktop Troubleshooting
  • Installation and Troubleshooting of approved software
  • Browser trouble shooting
  • Remote Desktop Management
  • Operating System Troubleshooting
  • MS Outlook issues (profile creation, PST, permissions, calendar sharing, delegation)
  • Wireless troubleshooting
  • VPN troubleshooting
  • Active Directory account management
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7,10 and Office 2010, 2013, 2016,365
  • MS office application issues
  • Logs and manage incidents/Service Request in ITSM tool
  • Password reset & Account unlock (AD and other applications)
  • Printers - Troubleshooting & Printer Access