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Service Desk Representative – Tier 1 Jobs

Jr Service Desk Technician (Tier 1.0)
By GovCIO At Kiln, MS, United States
Utilize the knowledge base to guide callers through resolution of reported issues.
0-2 years experience. Will train the right candidate
Responds to and diagnoses incidents through discussions with users.
Provides support to end users on a variety of issues.
Identifies, researches and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
System Administrator/Windows Tier 1/2 Service Desk
By Leidos At , Bethesda, 20889 $66,300 - $137,700 a year
Effective time management skills and ability to work independently and prioritize work efforts based on customer and mission impact.
Experience with operating system/application patch management methodologies
Document and track customer requests and incident in the customer’s approved IT Service Management (ITSM) solution.
Actively participate in Continual Service Improvement Activities to share their experience and knowledge and support service enhancement.
Experience troubleshooting operating system, application, and patch deployment issues at the workstation to restore communication to centralized SCCM/MECM/WSUS capabilities
Ability to utilize an IT Service Management (ITSM) tool to properly document, track, and resolve customer incidents and requests.
Customer Service Representative 1 Casual #5321
By Recology At , San Francisco
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
Six months related experience and/or training.
Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
Demonstrates ability to use computers and technology capabilities.
Customer Service Representative 1 Jobs
By Boise State University At Boise, ID, United States
Independently applying program knowledge to screen for services and assist individuals and determine their needs or the purpose of their visit.
Answering a business telephone using knowledge of business telephone procedures and etiquette.
Knowledge of using database software to store, retrieve, and compile information in a report format.
Providing support to the Graduate College admission and degree processing staff.
Questioning customers to obtain detailed information in a business setting.
Independently handling complaints and upset individuals in a business setting.
Hr Call Center Representative - Tier 1
By UMass Memorial Health At , Worcester, 01605
Seek out opportunities to automate and enhance our operations to be more efficient, while keeping employee experience as the utmost priority
Ensure Knowledge base documentations are updated and maintained accurately in a timely manner and provide continuous feedback opportunities.
Excellent verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed.
Advanced computer skills, including utilizing multiple software systems and Microsoft/Excel.
Critical thinking, Problem Solving, self-starting and multi-tasking abilities necessary
6 months-1 year experience in a customer service role.
State Of Ohio (Das) - Service Desk 1 - 100% Remote
By RICEFW Technologies Inc At Columbus, OH, United States

Service Desk 1/ SD1 AM:Shalaka Work from home Years of Relevant ExperienceMinimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience ...

Service Desk 1 (Sd1) Jobs
By Veridian Tech Solutions, Inc. At United States

ID-717782 Title-Service Desk 1 Location-Remote work Duration-10 Months contract+ Pay Rate-$21/hr on W-2 Years of Relevant Experience Minimum 1 year of experience required in help desk or ...

Service Desk Tier 1 Support Specialist
By Insight Global At United States
1-2 Years of IT Call Center, Service Desk, OR help desk
Provide support within applications and infrastructure by troubleshooting, researching, and resolving business issues
Grab tickets through Service Now
Password Resets for internal team members
Basic troubleshooting for Teams, Microsoft Apps, Computers, Wi-Fi, phones, etc.
Customer Service Representative 1 (Gta)
By State of Georgia At , Atlanta, 30334, Ga
(Preference will be given to candidates who, demonstrate some or all of the following skills/experience):
High school diploma or GED and one (1) year of experience in a customer service call center setting communicating information.
Superior listening, verbal, and written communication skills
High school diploma or GED AND Six months of experience handling customer's questions, complaints and/or providing information.
May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Tier 2 Customer Service Representative
By Level Home Inc. At United States
Technical knowledge and experience working with computers.
Remote Servicing: Assist external customers by replacing their existing hardware remotely in a seamless manner.
Experience working with customers directly.
You are genuinely passionate about delivering a high-quality customer experience.
Internalizing and improving upon constructive feedback from your peers and manager ( Growth Mindset )
General understanding of the IoT industry and smart devices.
Support Tech 1 - Service Desk
By Asante At Medford, OR, United States
1 year in an IT or IS environment, or equivalent combination of education and/or experience, is required
Associates degree in a related field, or the equivalent in education and experience, is required
Preferred Certifications: A+, MCP, HDI CSS, or HDI SCI
Preferred Certifications: A+, MCP, HDI CSR, or HDI SCA, Network+, MCDST, A+, MCP, Network +, or other computer-related certifications
Comprehensive benefits including medical, dental, vision, and wellness
Associate degree in a related field preferred
Das-Service Desk 1/Sd1 Jobs
By NOVALINK SOLUTIONS LLC At Columbus, OH, United States
Support shared software, such as operating systems, configuration management tools, application, and development tools, testing tools, compilers, and code editors.
Manage and report time spent on all work activities.
Strong communication skills; both written and spoken.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps.
Use technical databases to research problems and talk with co-workers to research problem and find solution.
Tier 1 Service Desk Jobs
By Kolter Solutions At Orlando, FL, United States
The service desk technician is responsible for receiving and documenting initial incident and request management reports.
Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
Vocational certifications or AS degree in computer science or related technical field preferred.
Must have at least two years of experience working on a Help Desk / Service Desk
Basic knowledge of Active Directory is required.
Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
Traveling Member Service Representative 1
By P1FCU At , Lewiston, Id $20.37 - $30.55 an hour
Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
Ideally a minimum of one to three years of similar or related experience.
Cash handling: 1 year (Preferred)
Customer service: 1 year (Preferred)
Proactively and efficiently resolve issues/problems with member accounts.
A high school degree or equivalent
It Service Desk Engineer - Tier 1
By Trinsic Technologies At , Austin, Tx $23 - $27 an hour
IT Service Desk Engineer - Tier 1
Who We Are Looking For:
What You Bring to the Table:
What’s In It for You:
Tier 1 Service Desk Technician
By Reston Consulting Group, Inc. At Washington, DC, United States
Provide Account Management support modifying profiles, setting up accounts, creation and modifications of distribution lists, security groups and email contacts
Experience modifying access to shared drives; working with Remote Access and mobile devices
Manage service requests, escalating as appropriate with follow up to resolution
Experience working in a dynamic environment and producing quality work with demanding timelines
Experience with ticketing systems (such as Remedy, Jira, Freshworks, Zendesk, SalesForce, and/or ServiceNow)
Knowledge of networking, Windows 10
Customer Service Representative (Tnc 1)
By Contactus LLC At , Columbus, 43004, Oh
Have self confidence that instills sureness in knowledge of the plan benefits and limits
Professional verbal and written communication skills; articulation, grammar, and business writing
2 years of customer service experience
Good organizational skills and work habits
Strong communication skills: verbal, and written communication
Connect with people, build relationships, and create a strong network
Senior Account Executive - Tier 1, Tier 2, Service Provider Segments
By Render Networks At Colorado, United States
Management of sales pipeline activity via our CRM, Hubspot;
Confident management of negotiations and contracts with identified key decision-makers;
Collaborate with internal stakeholders to identify business requirements and communicate network capabilities and concepts;
Management of key industry and customer relationships;
Development of Render case studies to aid pitch development in partnership with the Business Development Manager;
Delivering against quarterly financial and non-financial metrics and other variable key performance requirements;
Service Desk Agent - Tier 2
By Life Time Inc. At Chanhassen, MN, United States
Completes administrative tasks in support of Life Time’s request management processes at both the intake and escalated level
Associate’s degree in Technology (or related area) or equivalent combination of education and experience
Good documentation skills, including the ability to prepare simple documentation are highly desirable
Must have demonstrated analytical and problem solving skills
Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint
1 year experience within the Life Time Service Desk team
Service Desk Technician- Tier Ii
By Flex Technology Group At Cockeysville, MD, United States
Work and communicate effectively will all levels of the Managed IT Department
Customer service oriented with excellent active listening skills
A minimum of three years of Customer service experience
Award winning Managed IT Services team
Resolve escalated service desk tickets
Ensure customer satisfaction and communication