Service Desk Analyst I/Ukhc

Service Desk Analyst I/UKHC

RE40263

Service Desk Analyst I

H3997:EVPHA Information Technology

Lexington, KY

10

$48,360-81,328/year

Staff

Full-Time

http://www.uky.edu/hr/employment/working-uk/equivalencies

HDI Support Center Analyst. Certifications are required within one year of hire date.

Occasionally standing or walking with objects weighing up to 10 lbs.; regularly sitting at a computer workstation for extended periods of time.

Monday through Friday; 8:00am – 5:00pm. May require some weekends and holidays per department needs.

The successful Service Desk Analyst I will provide tier 1 support of all ITS incidents and requests for UK Healthcare. Primary duties include incident and request intake, documentation, and resolution; problem analysis; and project task fulfillment.
Multiple positions available.
This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medicare and Medicaid Services (CMS). Therefore, all individuals hired into this position must comply with the federal CMS mandate issued in March of 2022. This mandate requires all new hires to provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. Start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.

Microsoft Windows Experience; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.

No

None

06/06/2023

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.