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Service Desk Support Analyst Jobs

Service Desk Support Technician
By Yoh, A Day & Zimmermann Company At Malvern, PA, United States
Minimum of 3-5 years of IT experience and/or equivalent education (Bachelor’s degree, and/or IT certifications)
Application management with software as a service
Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems.
Be able to support multiple business locations, either remotely or in person as needed.
Good oral and written communication skills
Intermediate knowledge of O365, Windows 10, Active Directory, Exchange
Service Desk Support-$27/Hr
By Trilyon, Inc. At San Francisco, CA, United States
Minimum 3 years of Service Desk experience in a regional role that includes ticket queue management and laptop provisioning.
Must have impeccable customer service skills, with a smile, especially supporting remote users over chat, ticketing, video, or screen-sharing solutions.
Must have fluency of communication skills in English.
Basic knowledge of audio/video troubleshooting and support.
Excellent written and verbal communication skills.
Experience with Okta, Duo or other MFA solutions, Jira, Confluence, Slack, Google Apps, MS Office for Mac and PCs, or Zendesk.
Service Desk Analyst I
By Teachers College Columbia University At , New York $29.89 - $31.32 an hour

Posting Summary: Supports faculty and staff desktop computer users with a strong commitment to high-quality customer service and solid work ethic. The analyst responds to customer inquiries ...

Service Desk Analyst Jobs
By Loma Linda University Health At , Loma Linda

Shared Services: Information Systems, Service Desk (Full-Time, Day Shift) -

Service Desk Qa Analyst
By Quick Med Claims LLC At , Remote
Certification in IT support or customer service, such as ISTQB, CompTIA A+ or HDI Support Center Analyst.Knowledge, Skills, Abilities
Experience using SaaS Helpdesk software such as Freshdesk, Zendesk, Salesforce, Jira Service Management
Experience using Jira Service Management for managing support requests and tracking customer interactions.
Ability to work collaboratively with remote teams, demonstrating adaptability and strong interpersonal skills.
Experience with remote support tools, such as screen-sharing or remote desktop software.
Minimum of 2 years of experience in software support, troubleshooting, customer service, or a related field
Service Desk Analyst - Mid **Hybrid**
By CACI At , National Harbor, 20745
Experience with patch management software (e.g., SCCM)
Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
Advanced experience with Active Directory management & administration including Unlocking accounts/PW Resets, OU’s and Group Policy.
Knowledgeable of Problem Management best practice and processes
We offer competitive benefits and learning and development opportunities.
Leverage remote control technology (such as BOMGAR) while troubleshooting desktop and laptop problems
Senior Service Desk Analyst
By W2O Group At , New York $70,000 - $83,000 a year
Manage and maintain IT Asset Management.
Facilitate communication between staff, management, and other technology resources within the organization.
Completed an IT certifications or equivalent or proven track record and experience.
Manage and maintain Information Technology Infrastructure.
Maintain knowledge of current technology, equipment, services, and standards for IT.
Remote and onsite support of technologies and computer systems.
Service Desk Analyst Ii
By Duke University At , Durham, 27710
Excellent time-management and organizational skills
Experience in customer service and incident management tools (ServiceNow experience preferred)
Work with the Help Desk management to ensure smooth communication and escalation flow during major outages.
Exceptional customer service skills, including verbal and written communication skills
Expert knowledge of Windows and Macintosh operating systems, as well as strong familiarity with Linux/UNIX
Demonstrated analytical skills, including computer troubleshooting techniques
Service Desk Analyst Jobs
By AustralianSuper At , New York $38 an hour
Previous experience in Helpdesk IT, ITIL Foundation, with excellent customer service and engagement skills
Relevant experience and/or qualifications in technology
Consult with managers, teams, and third parties to maximise good outcomes.
Experience building equipment for internal use, i.e., laptops, phones, updating access for staff etc.
Excellent Microsoft and Windows experience
We make a difference, delivering outcomes for our millions of members.
Workspace (Service Desk) Analyst
By Revel IT At Columbus, Ohio Metropolitan Area, United States
Two years of enterprise IT support experience, or a passion for technology as shown by a combination of certifications or schooling.
Pay:$40-35/hr depending on benefits and PTO
You will cover our phone queue during your shift while working on side projects or other tasks between calls.
As our processes mature, you will also respond to chat requests from end-users and do some deskside support.
Our organization is expanding internationally and moving many applications to AWS and Azure, while still supporting over 200 local applications installed.
This isn’t a typical first tier line of work.
Azure Service Desk Analyst
By DMI (Digital Management, LLC) At Virginia, United States
Experience supporting Windows 10 and Azure, Office 365, and Mobile Device Management
Possess strong customer service and communications skills
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of ServiceNow ticket system; creating, updating and closing tickets
Experience with computer terms and customer service operations
Service Desk Support Staff
By The MITRE Corporation At , Mclean, Va
Follow defined Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution.
Bring technical expertise to bear, sharing technical knowledge and experience in a team setting.
Educate and guide MITRE employees in using MITRE tools, technology, and the information and knowledge infrastructure effectively.
High school diploma or equivalent, plus 1 year of job-relevant work experience
1 year experience working on a technical help desk in a corporate environment.
Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications and mobile & remote access services.
Service Desk Support Specialist Iii
By SMS Data Products Group, Inc. At Albuquerque, NM, United States
Exceptions may be made for specific individuals with specialized knowledge or skills in
7-10 years of relevant experience
A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience.
Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
Maintain a web-based capability for DTRA users to enter, track and escalate Service
Desk tickets, as well as self-service actions (currently using Remedy)
Service Desk Analyst Jobs
By Simpson Thacher & Bartlett LLP At New York, NY, United States
Make suggestions for departmental technical procedures and troubleshooting knowledgebase
Understand all methods of accessing the Firm’s systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, VPN
2 to 4 years of relevant experience required
Basic math skills: addition, subtraction, multiplication, division
Strong attention to detail, analytical and problem solving skills
Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
Service Desk Analyst (100% Remote/No C2C)
By Amerit Consulting At El Dorado Hills, CA, United States
Education Requirements: Requires a bachelor's degree or equivalent experience.
Provides ticket status updates and metric reports to management.
Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions.
Provides case status updates and metric reports to management.
Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support.
Assist with knowledge article creation.
Service Desk Operations Analyst
By Irvine Technology Corporation At Tempe, AZ, United States
Create user guides, knowledge base articles, and frequently asked questions (FAQs) to empower end-users and promote self-service.
1-2 years of relevant experience in Service Desk Operations , data analysis, metric based reporting
Knowledge and understanding of software development principles, methodologies, and best practices, such as Agile, DevOps, and ITIL.
Strong communication skills, with the ability to convey ideas and collaborate effectively with other team members, stakeholders, and clients.
Experience in troubleshooting workflows, data, integrations is a plus.
Strong problem-solving skills and attention to detail.
Service Desk Analyst I - $17/Hr
By The Job Network At Missoula, MT, United States

Service Desk Analyst IDo you enjoy working with/on computers? Do you have a background working in IT or are looking to build a career in that field? Well we have a great opportunity for you! LC ...

Clinical Service Desk Analyst
By Optimum HIT At United States
Strongly Suggested: 1 to 2 years experience with electronic medical records
Preferred: 2-3 years' experience in the healthcare field in a hospital or medical center clinical setting.
Excellent communication, organization and interpersonal skills.
Interprets, evaluates and resolves, if possible, telephone inquiries pertaining to the Epic application hardware and software products.
Utilizes existing client training materials and troubleshooting guides or seeks advice from peers to help resolve issues.
Enters all issues into the client ITSM system and assigns to the appropriate staff when necessary.
Service Desk Analyst Jobs
By IntelliX Software Inc At Columbus, OH, United States
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
Microsoft O365, ability to type 40+ WPM, excellent time management.
3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support.
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
•Manage and report time spent on all work activities.
Service Desk Analyst Jobs
By DevCare Solutions At Raleigh, NC, United States
- Experience with ServiceNow is preferred.
* HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred*.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Enhanced computer literacy is required.
- Understanding of contact center environment and Service Desk role.
- Ability to organize and follow more complex and/or detailed technical procedures.

Are you looking for an exciting opportunity to use your technical skills to provide exceptional customer service? We are looking for a Service Desk Support Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical guidance, and ensuring customer satisfaction. If you have a passion for technology and customer service, this is the perfect job for you!

Overview A Service Desk Support Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description The Service Desk Support Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. The Service Desk Support Analyst will also provide technical support to customers and other users, and may be responsible for troubleshooting network problems, configuring operating systems, and setting up computer peripherals. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical problems
• Knowledge of network configurations and protocols
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience with Windows, Linux, and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and configurations
• Experience with customer service
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network configurations and protocols
• Knowledge of customer service
• Knowledge of Windows, Linux, and Mac operating systems
• Knowledge of Microsoft Office Suite
Job Experience
• At least one year of experience in a customer service or technical support role
• Experience troubleshooting and diagnosing technical problems
• Experience installing, modifying, and repairing computer hardware and software
Job Responsibilities
• Respond to customer inquiries and provide technical assistance and support
• Diagnose and troubleshoot technical problems
• Install, modify, and repair computer hardware and software
• Configure operating systems and set up computer peripherals
• Provide technical support to customers and other users
• Monitor and maintain computer systems and networks
• Document technical issues and resolutions