Member Service Hybrid Agent (Virginia Avenue)

Position
Member Service Hybrid Agent (Virginia Avenue)
Job Code-5393
req3813
Atlanta (Virginia Ave)
Full Time

The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Watch the videos below to learn more.

Delta Community is the largest and one of the fastest growing credit unions in Georgia. Our rapid growth has created additional career opportunities within the organization. We are looking for energetic, flexible, and service oriented individuals for the following position.

• Respond and resolve concerns by partnering with the member.
• Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
• Maintain dual control protocols where directed by credit union policy.
• Must possess general knowledge of IRA and HSA contributions and distributions.Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud.
• Provide superior service to members and guest members.
• Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID.
• Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier.
• Possess strong interpersonal and communication skills.
• Cover concierge desk duties, as assigned by management.
• Serve as a Notary Public, as directed by management.
• Process consumer loan applications, including reviewing, analyzing applications and supporting documents.
• Develop and maintain credit union relationships.
• May be responsible for daily branch balance reporting.
• Meet balancing standards consistently.
• Flexible in daily work schedule and relieving multiple branch office in the Atlanta area.
• Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments.
• Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cashing checks and cash advances.
• Demonstrate knowledge of Delta Community Credit Union products and services.
• Assist management with daily opening and closing operational duties.
• Must have strong organizational and time management skills.
• Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity.
• Maintain security of cash drawer, negotiable instruments and credit union documents to ensure confidentiality of members’ accounts to protect members and Delta Community Credit Union.
• Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy.
• Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
• Maintain high level of accuracy and security.
• Open, close and perform maintenance on member accounts.
• Must be detailed oriented.

• This job description is subject to change at any time.
• This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Must be able to sit/stand approximately 8 hours a day.
• Ability to perform mathematical calculations and work accurately with numbers.
• High School Diploma or equivalent.
• 6+ months’ cash handling experience.
• Must be flexible in relieving multiple branch offices and willing to work Saturdays.
• Comfortable working with little to no supervision in fast-paced environment.
• 1+ years’ customer service and/or sales experience.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

• 1+ years’ loan experience.
• Notary Public certification
• 1+ years’ Teller experience.
• Associates Degree in Finance or related field.
• Symitar experience.
• Knowledge of Delta Community Credit Union policies and procedures.
• 1+ years’ credit union or financial services experience.
• Bilingual Spanish Speaking.

• Medical, Dental and Vision Coverage
• Benefit Choice Program
• Discount on Gym Reimbursement and Identity Theft Programs
• 401(k) Plan with Company Match
• Legal Services
• Health Reward Dollars
• Vacation, Holidays and Personal Time Off
• Basic Life and Accidental Death &Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
• Supplemental Insurance or Voluntary Insurance
• Paid Maternity and Paternity Leave
• Pre-tax Health and Dependent Care Spending Accounts