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Hybrid Service Desk Agent Jobs

It Help Desk Agent- Part Time With Benefits (Not Hybrid/Not Remote)
By Parkland Health and Hospital System At , Dallas, 75201

Education - High School Diploma Required. - Prefer Bachelor's degree in Information Technology; Business or CompTIA certifications.

It Service Desk Agent I - Remote
By Nordic At , Madison, 53713
General knowledge and/or experience in computer systems/software such as network connectivity, VPN connectivity, O365, AD, and Mobile Device Management
Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions
Maintaining and expanding knowledge of help desk procedures and services
Excellent customer service and communication skills, written and verbal
1+ years of IT Service Desk or IT Support experience required
ITIL training and/or experience desired
Member Service Hybrid Agent (Chamblee - Brookhaven)
By Delta Community Credit Union At , Brookhaven
Must have strong organizational and time management skills.
Serve as a Notary Public, as directed by management.
Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
Assist management with daily opening and closing operational duties.
Cover concierge desk duties, as assigned by management.
Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
Service Desk Analyst - Mid **Hybrid**
By CACI At , National Harbor, 20745
Experience with patch management software (e.g., SCCM)
Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
Advanced experience with Active Directory management & administration including Unlocking accounts/PW Resets, OU’s and Group Policy.
Knowledgeable of Problem Management best practice and processes
We offer competitive benefits and learning and development opportunities.
Leverage remote control technology (such as BOMGAR) while troubleshooting desktop and laptop problems
Sr Service Desk Agent
By Cayuse Commercial Services, LLC At , Remote $24 - $27 an hour
Experience with ServiceNow IT Service Management System.
Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.
Computer knowledge and experience to include: a foundation in Microsoft Office Suite and Mac IOS
The ability to successfully handle customer requests and document in work management tools and applications
Minimum Job Skills and Qualifications
Experience preferred Service Desk or Customer Service experience
Service Desk Agent Jobs
By Cayuse Commercial Services, LLC At , Remote $20 - $22 an hour
Experience with ServiceNow IT Service Management System.
Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.
Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
Provide end user device management and support, including desktops, laptops, and PDAs
Manages continuous improvement through ongoing collection of data and information regarding customer requirements
The ability to successfully handle customer requests and document in work management tools and applications
Remote Service Desk Agent- Overnight Hours
By Unisys At ,
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Assists with navigating around application menus and may be required to remote into the customer's computer.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
6 months of IT Service Desk experience
Working knowledge of data and voice network concepts
Learn more about Unisys and our key solution offerings:
It Service Desk Agent I
By Nordic At ,
Experience using remote-control tools (i.e., Quick Assist, Bomgar, etc.).
Experience or knowledge with ITIL.
Maintain and expand knowledge of help desk procedures and services to capture issue resolutions and promote continuous improvement and increased FCR.
2+ years customer service experience.
1+ years’ experience troubleshooting hardware issues on laptops and desktops (Dell, HP, Lenovo, Mac, or equivalent).
1+ years’ experience troubleshooting Microsoft Windows Operating Systems.
Service Desk Agent I
By VSE Careers At , Remote
Minimum 1-year customer service experience
Working knowledge of MS Office products
Broad knowledge of IT products, services, and terminology
Experience using VoIP soft phone
Experience using Service Desk ticketing software
Knowledge of military rank structure and terminology a plus
Service Desk Agent Jobs
By Orlando Health At , Orlando, 32806, Fl

Position Summary: The IT Service Desk Agent assists customers by fulfilling their requests, resolving, and escalating their incidents. Activities require interaction with the customers by ...

Member Service Hybrid Agent (Dallas Hwy )
By Delta Community Credit Union At , Marietta, 30064, Ga
Must have strong organizational and time management skills.
Serve as a Notary Public, as directed by management.
Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
Assist management with daily opening and closing operational duties.
Cover concierge desk duties, as assigned by management.
Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
Help Desk Customer Service Agent
By Liona Enterprises At Cincinnati, OH, United States
Application Support: Assist applicants with the application process for HUD programs, guiding them through the necessary steps and documentation requirements.
Previous experience in customer service, public service, or government agency operations is advantageous.
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a user-friendly manner.
Empathy, patience, and a customer-centric approach when dealing with individuals from diverse backgrounds and experiences.
Proficiency in general office practices
U.S. citizenship or legal authorization to work in the United States.
It Service Desk Agent I - Remote
By Nordic Global At Madison, WI, United States
General knowledge and/or experience in computer systems/software such as network connectivity, VPN connectivity, O365, AD, and Mobile Device Management
Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions
Maintaining and expanding knowledge of help desk procedures and services
Excellent customer service and communication skills, written and verbal
1+ years of IT Service Desk or IT Support experience required
ITIL training and/or experience desired
Customer Service Manager (Hybrid)
By Georgia Tech At , Atlanta, 30332, Ga $52,894 - $71,937 a year

Supervise customer service operations within a campus unit to include responding directly to or referring customer requests and otherwise facilitating customer needs. Responsible for setting ...

It Service Desk Agent I - Remote
By Nordic At , Madison, 53713, Wi
General knowledge and/or experience in computer systems/software such as network connectivity, VPN connectivity, O365, AD, and Mobile Device Management
Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions
Maintaining and expanding knowledge of help desk procedures and services
Excellent customer service and communication skills, written and verbal
1+ years of IT Service Desk or IT Support experience required
ITIL training and/or experience desired
Member Service Hybrid Agent (Virginia Avenue)
By Delta Community Credit Union At , Atlanta, Ga
Must have strong organizational and time management skills.
Serve as a Notary Public, as directed by management.
Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
Assist management with daily opening and closing operational duties.
Cover concierge desk duties, as assigned by management.
Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
Service Desk Agent - Remote
By Unisys At , , Ga
Learn more about Unisys and our key solution offerings:
What success looks like in this role:
You will be successful in this role if you have:
Service Desk Agent - L1
By Capital One At , Plano, Tx
At least 2 years of remote help desk support experience
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
Provide application support through remote access tools to resolve internal end user issues
Remotely access and support end-user machines to achieve first call resolution
Perform other tasks as needed by the Service Desk Managers
High School Diploma, GED or equivalent certification
Service Desk Agent Jobs
By Stanford Health Care At , Newark, 94560, Ca $28.17 - $35.92 an hour
Create, update, and maintain knowledge articles in the knowledge management system.
Required Knowledge, Skills and Abilities
Track status of incident and service request tickets using SHC’s IT service management tool.
1-2 years of progressively responsible and directly related work experience.
Experience tracking and updating tickets in ServiceNow preferred.
Excellent customer service orientation and verbal communication skills
Service Desk Agent - Tier 2
By Life Time Inc. At Chanhassen, MN, United States
Completes administrative tasks in support of Life Time’s request management processes at both the intake and escalated level
Associate’s degree in Technology (or related area) or equivalent combination of education and experience
Good documentation skills, including the ability to prepare simple documentation are highly desirable
Must have demonstrated analytical and problem solving skills
Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint
1 year experience within the Life Time Service Desk team

Are you looking for a job that combines customer service and technical support? We are looking for a Hybrid Service Desk Agent to join our team! As a Hybrid Service Desk Agent, you will be responsible for providing technical assistance and customer service to our customers. You will troubleshoot and resolve customer issues, provide technical advice, and ensure customer satisfaction. If you have excellent customer service and technical skills, we want to hear from you!

Overview A Hybrid Service Desk Agent is a customer service professional who provides technical support and assistance to customers via phone, email, chat, and other communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. Detailed Job Description A Hybrid Service Desk Agent is responsible for providing technical support and assistance to customers via phone, email, chat, and other communication channels. They must be able to troubleshoot customer issues, provide technical advice, and resolve customer inquiries. They must also be able to provide customer service in a professional and courteous manner. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Previous experience in a technical support role
Job Responsibilities
• Respond to customer inquiries via phone, email, chat, and other communication channels
• Troubleshoot customer issues and provide technical advice
• Provide customer service in a professional and courteous manner
• Document customer inquiries and resolutions
• Follow up with customers to ensure their inquiries are resolved
• Escalate customer inquiries to the appropriate department or personnel
• Monitor customer service metrics and performance