Senior Salesforce Administrator - Remote

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We're looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

As a Senior Salesforce Administrator, you'll play a vital role at Help at Home. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. Our Salesforce user experience is of great importance to us, therefore as Senior Salesforce Administrator, you should enjoy all aspects of user management including support tickets and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. You should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
As a key member of the team:

• You are flexible and can embrace change
• You value progress over perfection
• Hold others to a high standard
• You say what needs to be said, while considering how it'll affect culture and output
• You make it a priority to get to know the people around you - build relationships with your colleagues and business partners
• You care about your work, the team you're on, and the people we are helping

Responsibilities:

• Participate in Salesforce configuration changes. (e.g., Flow, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports)
• Understand the business challenges and opportunities of the organization and recommend improvements in systems and processes
• Maintain proper documentation of processes, policies, and configurations made to the system in preparation for releases and upgrades
• Maintain a robust understanding of Salesforce data, how users interact with it, and implement validation rules and automation to improve Salesforce data quality
• Own all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, and sharing rules
• Facilitate user adoption of new and existing functionality
• Collaborate with business stakeholders and the Salesforce engineering team to analyze requirements and design scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features to improve current and planned projects impacting the Salesforce environment
• Work on user support tickets, technical documentation and manage the sandbox environment
• Diagnose Salesforce problems, develop fixes, ensure full quality assurance testing, and document solutions
• S erve as a senior-level system administrator for the Salesforce application with 500+ users

Qualifications:

• Excellent interpersonal and communication skills
• Experience working within a fast-paced, collaborative, and team-based support environment
• Experience working within the healthcare industry
• Knowledge of software development processes and best practices
• Experience with agile scrum methodology and collaborating with product owners, engineers, UI designers, QA, and other cross-functionality groups
• Knowledge of Salesforce data structures, permissions, roles, reports, dashboards, and logical formulas
• Experience migrating data and customizations across the Salesforce environment
• 5+ years of experience as a Salesforce Administrator with technical implementation, day-to-day operations, and long-term maintenance
• Strong attention to detail, and the ability to multi-task and prioritize tasks
• Excellent troubleshooting skills

Education and Experience:

• Certified Salesforce Advanced Administrator
• Certified Salesforce Administrator
• Bachelor's degree in computer science, Computer Engineering, MIS, or a related field
• Certified Salesforce Platform App Builder

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.