Senior Salesforce Administrator Jobs

The Senior Salesforce Administrator is responsible for the installation, maintenance, integration, and communication of Salesforce applications at Babson College. The role will span all aspects of software administration and support including but not limited to: researching, installing, and configuring applications; unit testing; user access management; data maintenance; and working alongside Salesforce Developers, QA, and business users. The Senior Salesforce Administrator will be responsible for Salesforce administration and configuration across the entire Babson Salesforce platform - including CRM, ERX, Advisor Link, and Community Sites; taking an active role as a team member with Salesforce Governance, CRM user onboarding and training and the Salesforce Babson College implementation roadmap; and focusing efforts on ensuring that the Babson College community is working towards getting the most out of the Salesforce platform.

• Configure and maintain Salesforce to meet the needs of the College.
• Bring a Babson College enterprise perspective to Salesforce problem solving.
• Provide day-to-day end-user support for Salesforce and added applications, including system configuration and maintenance.
• Migrate code and customizations of Salesforce across multiple environments and contribute to the development and adoption of the release management model.
• Support user adoption and satisfaction by working with end-users to develop and deliver best practices, tips, documentation, and training materials.
• Define, build, customize, deploy, and maintain Salesforce reports and dashboards.
• Lead data quality efforts through reporting, automation, and participation in audits.
• Research, recommend, install, and manage App Exchange solutions to meet business requirements.
• Manage data import and export needs for Salesforce platform.
• Manage security of the Salesforce orgs including object and data access security.
• Communicate future Salesforce releases and enhancements to the appropriate members of the Babson community.
• Assume additional responsibilities as required.
• Stay up to date on Salesforce updates and releases and prepare the environment accordingly.

• Must have system administration experience in all functions such as EDA, user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, case management, and capacity and storage management of an enterprise platform (preferably Salesforce).
• Must have experience managing projects, leading process.
• Must have strong problem solving and troubleshooting skills.
• Must be comfortable delivering end user training.
• Must have a Salesforce Certified Administrator certification.
• BA/BS degree (or equivalent experience and certification)
• Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results.
• Experience with project management tools, like JIRA.
• Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
• Familiarity with standard Salesforce objects and best practices on their usage – Accounts, Contacts, Opportunities, Campaigns, Cases, Reporting and Dashboards, etc.
• Must have experience creating documentation and training materials.
• Ability to work one-on-one with customers from all levels of the organization.
• Must have experience administering enterprise CRM systems.
• Must have a good understanding and usage of Data Loader, Demand Tools, Salesforce reports, views, workflow rules, approval processes, validation rules, record types, and page layouts.
• At least 10 years of experience as a system administrator, at least 4 years within a Salesforce environment.
• Exposure to Salesforce apps such as Conga, Dupe Blocker, Signal Vine and Inside View.
• Experience working in Agile Development Methodology. Understanding of scrum, sprinting, stories, pointing, ceremonies, and engagement with Product Owner.
• Ability to learn new systems as a system administrator quickly.

• Possible nights and/or weekend work during deployments.
• All Babson College faculty and staff authorized to work on campus must be fully vaccinated against COVID-19, including any appropriate boosters. Proof of vaccination upon hire is required or within 21 days of becoming eligible for a booster. Contact Human Resources for medical accommodation or religious exemption requests.
• Hybrid position. Required onsite 2 to 3 days per week.

• Previous experience in higher education a plus.
• Additional Salesforce Certifications preferred