Location

Purpose

~ The Regional Service Business Development Senior Manager (SBDM) evaluates, monitors and holds the responsibility for corrective actions to improve the Service revenue growth and profitability of Hyundai dealerships within the Region. In addition, the SBDM purview includes responsibility for meeting Region performance objectives in the areas of service owner retention and all other aspects of growing dealership service operations revenue.

Major Responsibilities

~ Maintain a leadership role in recommending, implementing and monitoring any HMA field facing initiatives and programs associated with dealership service owner retention, profitability improvement or customer pay performance enhancements (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.).

~ Develop and present business plans for targeted dealers to grow Service Department revenue and improve profitably by utilizing HMA programs to increase customer retention and loyalty (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.).

~ Conduct key process assessments and implement action plans for target dealerships to improve business processes and best practices related to service owner retention and revenue growth (i.e., service drive, first service appointment, We Owe, special order parts, recommended up-sells, etc.).

~ Perform key role related to new technology integration into service business processes (i.e., Blue Link, Bluetooth, audio enhancements, etc.).

~ Coordinates activities with facing Mobis PBDM and APBMs to develop strategies to enhance parts profit opportunities within the scope of the Service Department.

Major Responsibilities (continued)

~ Serve as advisor to Service Process training organization to recommend and provide Subject Matter Expert (SME) support related process training development and implementation.

~ Recommend, develop, implement and monitor dealership incentive programs directed at growing dealership revenue and service owner retention.

~ Perform other assigned duties (Duties that are ancillary to this position and/or complement the essential duties) as required or requested by RPSM.

Authority

~ While not having direct supervision responsibilities, the person in this position is expected to act as mentor and coach to DPSM’s in the dealership service revenue growth, profitability and business process integration areas of our business.

Education

Related Experience

~ Eight or more years of experience of which at least five years directly related experience in automotive fixed operations.

~ Two to three years of supervisory experience or automotive consultant experience desired.

Skills/Knowledge

~ Automotive competencies, including Retail Service & Parts Operations, Marketing and Merchandising, Business Process Improvement; technical knowledge a plus.

~ Excellent communication skills.

~ Excellent organizational skills.

~ Excellent time management skills.

~ Excellent people skills.

~ Excellent analytical skills.

~ Excel, Word, PowerPoint, and Required Computer Skills.

Certification Required

~ N/A

Physical Requirements

Work Model

Affiliate

Compensation

Benefits

Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).