Senior It Consultant Jobs

What We Do:

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.

Why Join Network Right:

You’ll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. You’ll also be involved in strategic tech stack and project planning. In addition, you’ll be part of a passionate team supporting businesses with offices all around the world. And of course, you’ll be helping companies of all sizes work more efficiently by solving real world IT problems with flexible solutions.

We’re an organization that really cares about its clients and its people, and we demonstrate this every day! We’re a close-knit team working together to build something exceptional/extraordinary. And of course, we’re all technology nerds who love interacting with people!

About This Job:

As a Senior IT Consultant, you will be the main technical resource for your team. Managing associate techs, handling escalations, and being point on our biggest accounts. This may include providing in-person and remote technical support to employees. Whether it’s crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you’re ready for whatever the day brings. You’ll primarily be supporting Mac OS and iOS devices, and will facilitate IT shipments for onboarding and offboarding. You’ll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships. As a Senior on the IT staff, you will be responsible for delivering appropriate resolution assistance for escalations.

What You’ll Do:

• Provide a high touch customer service experience to clients
• Developing and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
• Administrating a variety of SaaS applications
• Perform ad-hoc duties as necessary
• Help build and maintain the IT infrastructure for various clientele based on their needs
• Assisting in management of physical assets such as inventory, cable management, and the general workspace
• Configure automations and tooling especially as it relates to on-boarding and off-boarding flows
• Configure and support Mac OS and iOS devices in office and remote environments
• Direct manger for new associate technicians and provide training and development
• Act as one of the main technical escalation points for your fellow technicians and professional services team
• Manage and support identity platforms that govern application access such as Okta and Google Workspace
• Facilitate IT shipments such as on/off-boarding packages and equipment

About You:

• Experience with compliance requirements and best practices (SOC2, HIPAA, etc)
• Curious, self-starter, collaborative, and adaptable in an ever-changing field
• Experience with core Cloud SaaS tools (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA)
• Experience with identifying the root cause of faults or problems and resolving the root issue
• Experience with PowerShell scripting is a plus
• Customer-service oriented with strong communication skills
• Passion for IT as well as building relationships
• Bachelor's degree in a computing related discipline
• Experience with Azure Active Directory, SSO, & SAML
• 8+ years of experience in an IT focused role
• Expert experience with Mac OS and Windows

Benefits:

• 401(k) + 4% company matching available from your first day
• The opportunity to work with some of the fastest growing technology companies
• Company covered rich insurance plans (health, dental, vision)
• Flexible time off policy
• Meal stipend
• Home internet and mobile phone reimbursement
• Aggressive bonus and profit sharing program

This is a 90 day contract-to-hire position.

Compensation Range: $80K - $90K