Director Of Crm Jobs

About Us

Luxury Presence is a rapidly growing Bessemer-backed SaaS startup that enables real estate agents to manage their online presence. We are moving fast to be a one stop shop for everything from websites to marketing services. We are committed to utilizing cutting-edge technology and innovation to deliver outstanding experiences. As we continue to expand our customer base and enhance our CRM capabilities, we are seeking a highly skilled and experienced Director of CRM to join our team.

Position Overview

As the Director of CRM, you will be responsible for leading our CRM strategy, overseeing the implementation and optimization of Salesforce, and seamlessly integrating it with GTM and revenue tools to improve our customer-centric approach. This is a senior-level position, and you will be working closely with the executive team to align our CRM efforts with overall business goals and drive customer satisfaction, retention, and growth.

Responsibilities

CRM Strategy and Leadership:

• Develop and execute the company's CRM strategy, aligned with business objectives and growth targets
• Lead a team of CRM specialists, ensuring effective communication and collaboration among team members
• Provide strategic guidance and thought leadership to the executive team on CRM best practices and industry trends

Salesforce Implementation and Optimization:

• Continuously improve and optimize the functionality of Salesforce to enhance user experience and drive productivity
• Oversee the successful implementation and customization of Salesforce to meet the unique needs of our organization
• Work closely with the Data Science and IT teams to ensure data integrity, security, and seamless integration with other enterprise systems

CRM Tool Integration:

• Lead the integration efforts to create a unified view of customer data across various systems
• Collaborate with internal stakeholders to understand their requirements and ensure CRM tools meet their needs
• Identify and evaluate other GTM and BI tools and systems that can complement Salesforce and enhance our CRM ecosystem

Data Management and Analysis:

• Analyze CRM data to derive valuable insights and trends that inform decision-making and improve customer engagement strategies
• Develop and implement data governance policies and procedures to maintain high-quality customer data within the CRM system

Training and Support:

• Develop training materials and documentation to facilitate user adoption and proficiency
• Provide training and ongoing support to end-users on Salesforce and other integrated CRM tools

Vendor Management:

• Manage relationships with CRM vendors, negotiate contracts, and ensure service level agreements are met
• Stay updated on industry advancements and assess potential new CRM solutions that can enhance our capabilities

Qualifications And Experience

• Solid understanding of data management, data governance, and data analytics within CRM systems
• Extensive expertise in Salesforce implementation, customization, and administration
• Excellent leadership and management skills with the ability to guide and motivate a team
• Strong understanding of CRM integration methods and experience with integrating Salesforce with other CRM tools (e.g., HubSpot, Dialpad, Taskray, Chargebee, etc.)
• Proven experience (3-5 years) as a CRM Director or in a similar senior CRM leadership role
• Outstanding communication and presentation skills, with the ability to convey technical information to non-technical stakeholders
• Exceptional analytical, problem-solving, and strategic thinking abilities
• Bachelor's degree in Business, Marketing, Computer Science, or a related field. An advanced degree is a plus

Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 8,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.

The Los Angeles-based SaaS company raised $25.9 million for its Series B round. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors.

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.