Senior Solutions Engineer Jobs

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview: The Senior Solution Engineer is responsible pre-sales activities to provide industry expertise technical support and present technical solutions to the sales and business solution teams that result in retaining and increasing revenue and clients. The incumbent in this role interacts with clients to execute the technical aspects of the sales strategy by developing and building technical relationships.
The Senior Solution Engineer will work with Business Solutions and Sales teams focused on products and quality measures (i.e. Risk Score Accuracy, Quality Measurement & Improvement, EHR, Pharma, Provider Score and or HEDIS) for value added response to the clients. This role will also provide with RFIs/RFPs technical responses and partnership with Business Solutions and Sales teams to strategize sales approaches and ensure attainment of sales quotas.
Duties and Responsibilities:

• Demonstrates advanced business solution selling abilities and effective, pro-active client communications.
• Provides broad scope responses to products and industry questions;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Understands the clients and offer business solutions in order to clarify the strategic fit of the product into their environment;
• Prepares complex level technical proposals and presentations;
• Collaborate with Business Solutions team and partners to develop technical capabilities and competencies in the successful revenue gain;
• Actively involved in industry organizations/forums and maintains knowledge of complex aspects of products and systems and may present virtually and or at client site;
• Evaluate client needs and requirements and illustrate how company solutions provide value and support to the client’s organization;
• Interacts with all levels of client's management team;
• Advises clients and sales on technical aspects of company products including fit to client’s needs, features, availability, etc. and serves as mentor, team lead, and technical advisor to colleagues by providing first level escalation, direction, and assistance;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Acts as a client advocate as necessary for pre-sales activities and minimal post-sales activities;
• Provide technical consultation and knowledge transfer with sales team including Business Solutions, Sales Representatives, etc.;
• Analyzes client’s business needs and develops intermediate range strategies based on product knowledge and knowledge of client’s current business and on how Inovalon can competitively meet client needs and independently completes difficult custom designs;
• Responsible for answering product functionality, integration, and usage, and pre-sales support concerns;
• Provides process improvement training to internal partners and engage in internal feedback loop to product and sales leadership teams on client experience, product features/functionality, and service implementation management;
• Leads and participate in client meetings in person, web or phone;

Job Requirements:

• Must be able to work through complex issues with a methodical approach;
• Ability to focus extract ambiguous client needs into specific, deliverable requirements and gain consensus. Able to develop relationships and communicate with high level client technical staff and management;
• Expert ability to graphically depict solutions in a compelling manner;
• Demonstrated knowledge of broad range of technology platforms, systems and tools;
• Advanced understanding of solutions, technology, sales cycles, and solution selling process, preferably at multiple levels related to company products. Able to learn internal company systems;
• Able to work on multiple projects simultaneously. Must be detail oriented; and
• Must have an intermediate understanding of company financial measures.
• Advanced knowledge and usage of Microsoft Office Suite (Excel, Outlook, PowerPoint and Word);
• Minimum 5 years of progressive of experience with sales engineering, Healthcare Products and or Risk Adjustment, Quality Measures, EHR, Pharma, Provider, Scriptmed, etc. and steadily increasing responsibilities preferably in a public company; Client Solutions Development;
• Must have the ability to build relationships and have a proactive communication style ensuring timely status of projects to team and clients. Must be able to extract hidden or unrealized client requirements and gain consensus;

Education:

• Bachelor's degree in Engineering, Healthcare, Technical or a related field.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Subject to inside environmental conditions; and
• Travel is expected to be 50-75% as needed for client site visits.
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.
By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.
Consistent with our safety protocols, the company will require a vaccination attestation for fully office-based and hybrid (office/remote) positions. Positions designated as fully remote are exempt from the attestation requirement unless and until such time as an in-office presence is required. These requirements are subject to change as legal and business needs dictate.