Crm Operations Manager Jobs

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

About the role:

This is a unique opportunity to play a critical role in the Hims and Hers customer journey. The CRM Operations Manager will be a power user of our Marketing Automation Platform, Braze, and will be responsible for owning discovery, testing and deployment of omni-channel campaigns across email, push, sms, and in-app messages. You’ll also work with cross functional partners in product and engineering to implement, QA and monitor advanced triggered flows.

Responsibilities:

• Create testing processes that ensure code quality as development progresses
• Collaborate with product, engineering and data teams to ensure marketing journeys are operational and successful and take immediate expedited actions in case of failures
• Perform day-to-day production activities including, email/sms/push campaign testing, tagging, scheduling, deployment and monitoring of one-time, recurring, triggered and dynamic campaigns
• Perform thorough quality assurance on every email/sms/push to ensure that messages are rendering error-free and that dynamic content is populating as expected
• Own development, deployment, technical discovery & execution of a range of multi-channel campaigns including, sms, push, email, in-app and web
• Create and maintain detailed documentation and SOPs including operational processes, workflows, and training documents
• Assist with architecture and technical evaluation for customer communication solutions
• Integrate dynamic and personalized content elements leveraging data from our messaging automation platform and other data sources

Experience & Skills:

• Experience with Top Tier ESP’s and Deeplinking tools, i.e. Braze, Iterable, Salesforce Marketing Cloud, Branch.iocr
• Experience in highly regulated industries a plus, i.e. Healthcare, insurance, banking
• Ability to work across different verticals with different messaging and design strategies
• Solid track record of implementing large-scale, complex B2C email/sms/push campaigns
• 3+ years B2C, DTC industry experience

Preferred Qualifications:

• Relentlessly high standards and high attention to detail
• Strong collaboration and problem-solving skills
• Strong sense of ownership and entrepreneurial spirit

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Outlined below is a reasonable estimate of H&H’s compensation range for this role.

An estimate of the current salary range is $75,000 - $150,000. H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company. The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.

Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying.