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Senior Community Operations Lead
Company | Airbnb |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet,Travel Arrangements,Hospitality |
Expires | 2023-10-11 |
Posted at | 8 months ago |
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- Strategy: Help set strategy, enable respective functions to execute, and evaluate business performance
- Manage operating cadence: Lead key meetings, forums, OKR management; ensure Community is incorporated into key initiatives across the business through development, tracking, reporting of community metrics
- Special Projects: Lead and/or support ad-hoc program management of key Community programs. Identify areas of opportunity for potential investment or incubation; manage strategic pilots and business programs as appropriate
- Stakeholder Management: Structure analyses and create materials to help teams optimize operating efficiency and communicate to and collaborate with cross-functional teams and senior stakeholders
- Act as a trusted advisor, thought partner and facilitator, exercising judgement on when topics need to be discussed and decisions need to be made
- Partner with the VP of Community, Director of Community Management and their leadership team to develop a roadmap for executing the agreed strategy and to coordinate Hosting prioritization efforts across Community
- Establish strategy, run and refine the Community operating system and cadence in partnership with Community and Hosting Leadership
- Represent Community in select internal and external meetings and be the proxy on Community work streams
- Maintain confidentiality of the information. The role has access to executive level information and it is vital that confidentiality is maintained
- Collaborate with analytics teams within Hosting but also in Finance, Data Science, Consumer Insights to integrate and synthesize recommendations
- Drive the process for follow up and follow through on action items that emerge from regular operating forums
- POC on headcount planning and other big bet resourcing/investment proposals across the region
- Ensure the right meetings take place at the right time with the appropriate agenda to effectively run day-to-day operations. Partner closely with the Executive Assistant for effective time management and prioritization to maximize leadership team productivity
- Design, implement and drive strategic pilots and business programs
- Support and prepare strategic documents to present new proposals and updates the Head of Community
- Execute and program manage key initiatives
- Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
- Excellent written and oral communication skills.
- Creative problem solver. Able to identify real obstacles and viable solutions.
- Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it.
- Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
- Senior leader with 12+ years of related work experience, particularly in Consulting, Strategy, Product management, Finance, Business planning or Operations roles
- Prior experience Process management - Experience with designing, implementing, and improving effective and efficient work processes
- Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation at the Executive level
- Strong analytical, data, and troubleshooting skills.
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