Community Health Solutions Manager-Remote

We go where others won’t, taking on some of the biggest public health challenges to protect and enhance millions of lives, and create a better, more secure world. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect and enhance life.

Reporting to the Sr. Director, Field Operations, the Community Health Solutions Manager is a remote, field-based professional that plays a vital role in the mission to address opioid overdose through increased access and awareness of Narcan Nasal Spray. This position supports local and regional Field team members in connecting with new and existing customers, responding to inquiries, identifying business development opportunities, monitoring orders, and maintaining sales-related databases playing a crucial role in ensuring smooth sales operations and customer satisfaction.

This position supports the Field team in regional calls, meetings, trainings, provides sales support within key customer accounts, as well as drives prospecting and business development activities in our CRM system.

Essential Functions

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Prepare presentations and documentation to support team efforts to increase utilization of NARCAN NASAL SPRAY through effective communication.
• Support in-person activities =including community activations, exhibits, and trade shows, as needed.
• Work collaboratively with Field Team within their assigned region to meet and exceed product access and sales goals for various account types including state/county/local government, Opioid Treatment Programs, Naloxone Distribution Programs, Public Health Agencies, Police Departments, Fire Departments, Harm Reduction groups, EMT/Ambulance Companies and other similar and/or large strategic accounts.
• Model Emergent core values and embody an innovative mindset.
• Support the coordination of Narcandirect website training to reinforce satisfaction and loyalty to brand.
• Following extensive product training, tailor Narcan promotional message based upon knowledge of the customer, provide recommendations advise on appropriate product selection, respond to customer questions about product functionality and distinguish Narcan products from those of Narcan competitors.
• Prepare reports, analysis, and insights, and provide recommendations to commercial leaders.

The above statements are intended to describe the nature of work performed by those in this job and are not an exhaustive list of all duties. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time which reflects management’s assignment of essential functions.

Minimum Education, Experience, Skills

• Ability to communicate complex technical concepts using a consultative selling approach.
• Must be self-motivated and able to work independently.
• Strong project management skills, ability to manage multiple high priorities, identify resource needs, drive to completion, prepare reports, and evaluate results.
• Team player capable of working effectively with variety of departments and with a strong bias for collaboration.
• Strong critical thinking/problem solving skills.
• Experience using Microsoft Office applications (Word, PowerPoint, Excel).
• Extensive travel may be required, including overnights.
• Excellent interpersonal, and oral and written communication skills; phone, email, etc.
• The completion of post-secondary education in business, accompanied by over three years’ experience in public health, nonprofit, state government agency, healthcare sales or related fields, or an equivalent combination of education and experience.
• Understanding and passion to assist those suffering from substance use disorder, dependency and the associated comorbid conditions.
• Preferred candidate has deep understanding of how grass root organizations supporting OUD work in the communities.
• Ability to build strong relationships with key internal and external customer/stakeholders is essential.

Per CDC guidelines, Emergent strongly recommends that all employees working on site are vaccinated to help ensure their safety, as well as the safety of fellow employees. This includes the use of good judgment when determining when the CDC guidelines advise that you stay home when ill.

There are physical/mental demands and work environment characteristics that must be met by an individual to successfully perform the essential functions of the job. This information is available upon request from the candidate.

Reasonable accommodations may be made to enable individuals with disabilities to perform all essential functions.

Emergent BioSolutions is an Equal Opportunity/Affirmative Action Employer and values the diversity of our workforce. Emergent does not discriminate on the basis of race, color, creed, religion, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, age, national origin, ancestry, citizenship status, marital status, physical or mental disability, military service or veteran status, genetic information or any other characteristics protected by applicable federal, state or local law.

Information submitted will be used by Emergent BioSolutions for activities related to your prospective employment. Emergent BioSolutions respects your privacy and any use of the information submitted will be subject to the terms of our Privacy Policy .

Emergent BioSolutions does not accept non-solicited resumes or candidate submittals from search/recruiting agencies not already on Emergent BioSolutions’ approved agency list. Unsolicited resumes or candidate information submitted to Emergent BioSolutions by search/recruiting agencies not already on Emergent BioSolutions’ approved agency list shall become the property of Emergent BioSolutions and if the candidate is subsequently hired by Emergent BioSolutions, Emergent BioSolutions shall not owe any fee to the submitting agency.