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Senior Associate, Dasher Experience
Company | DoorDash |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-25 |
Posted at | 9 months ago |
About The Team
- Contribute to our org's north star, First Contact Resolution, by identifying opportunities for automation and improving the Dasher deactivation experience.
- Own the success of proactive support by identifying opportunities for proactive intervention, running experiments to understand dasher behavior and ROI, and managing our fast growing pod.
- Work closely with Product, Analytics, Engineering, Global Support Ops, and Bizapps to create new tooling and workflows;
- Gain a high level of visibility from org leadership by leading our "big bet" initiatives .
- You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team. No job is beneath you.
- You have strong written and verbal communication and presentation skills.
- You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel.
- You have led projects across teams and demonstrated success in fast-paced, ambiguous environments.
- You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking. You know how to optimize and improve processes while designing for scale (i.e. automation)
- You have 2+ years of experience. You've succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
- You have experience in customer experience and strategy.
- You feel comfortable in conducting retention or growth analyses for user populations.
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