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Specialist Cust Care (Ft)
Company | Ridgewood Savings Bank |
Address | , Ridgewood, 11385, Ny |
Employment type | FULL_TIME |
Salary | $842 - $1,052 a week |
Expires | 2023-07-29 |
Posted at | 11 months ago |
Estimated starting salary is $842-$1052 per week.
Duties and Responsibilities/Results:
- Must have the ability to maintain a professional rapport with other departments and branches to ensure our customers receive the support and assistance they require.
- Assist customers in securing their accounts by reviewing transactions and placing lockouts on Online Access, Banks Accounts, or Stopping a Debit MasterCard when necessary.
- Ability to work independently and as a team with excellent time management and conflict resolution skills.
- Provide exceptional service to customers that contact the bank by telephone, e-mail, and chat by providing personal assistance on their accounts, bank products, and services.
- Ensure that customers have access to their account(s) by processing Online Banking registrations, Bill Pay registrations, and Secure form requests.
- Assist customers that have difficulty accessing Digital Banking Services by analyzing the customers issue and providing a solution while also performing required security procedures to authenticate customer identity. You may need to provide a password reset for locked out customers, or troubleshoot why they are unable to log in successfully.
- Provide support to customers and bank staff regarding electronic products and services; including but not limited to, online banking, mobile banking, Zelle, remote deposit capture, bill pay and e-statements.
- Promote the use of Digital Banking products by instructing customers on how to use the service and features that best meet their needs.
- Help out when necessary by performing other related duties which may be required from time to time.
- Proficient in computers, smartphones, tablets and their operating systems, software and other technologies. Must be able to troubleshoot and assist customers utilizing this knowledge.
Job Specifications:
- Good math skills
- General understanding of the electronic technologies including but not limited to ATMs and mobile devices.
- Strong knowledge of bank’s products and services
- Excellent verbal and written communication skills
- Proficient with use of MS-Office suite
- High School diploma or GED equivalent
- At least two years’ experience on the core system
Qualifications
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