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Scheduler (Monday To Friday 8:00Am To 5:00Pm)

Company

Glidewell Dental
Address Newport Beach, CA, United States
Employment type FULL_TIME
Salary
Category Medical Equipment Manufacturing
Expires 2023-08-20
Posted at 10 months ago
Job Description
Description


Position at Glidewell Dental


Essential Functions


  • Prints/reprints prescriptions from work order/case tracking system as necessary.
  • Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
  • Assigns cases to Dental Technicians through DL Touch.
  • Timely scans cases to update location tracking as cases move are moved to different locations.
  • Creates modeless case pan; coordinates with digital team for model printing.
  • Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
  • Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
  • Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
  • Monitors Outlook email inbox.
  • Informs next work shift team of important production updates, including necessary management team.
  • Utilizes GO Location Scan to keep track of cases location and status on production floor.
  • Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
  • Performs other related duties and projects as business needs require at direction of management.
  • Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.


Education And Experience


  • High school diploma or equivalent.
  • Minimum six (6) months to one (1) year of call center experience.


Special Requirements/Certification


  • Ability to pass in-house Customer Service Test.
  • Ability to pass in-house Phone Skills Test.
  • Ability to pass Typing Test (minimum twenty-five (25) words-per-minute).


Pay Range: $18.00-$18.00/hr


Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!


In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!


Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.