Schedule A Virtual Interview For Call Center - May 9Th & 10Th

Pennsylvania and New Jersey residents only.

Location: 3325 Street Road, Bensalem, PA 19020 (Remote option after 4 - 6 months)

Are you looking for a career with professional growth opportunities?

Do you have a passion for helping others?

Do you enjoy setting goals and reaching them?

If you answered YES to any of the above questions, we are looking for you!

PFFCU’s Call Center Representatives are responsible for providing superior member service to new and existing members. Call Center Representatives are responsible for developing member relationships while following established processes and guidelines in daily activities to recommend the right products and services while providing a high level of integrity and operational efficiency in support of the Credit Union’s goals.

Key Responsibilities:

• Member Service: Be friendly, professional, and possess strong critical thinking and problem solving skills while treating members with respect.
• Additional Requirements: Ability to learn and adapt to new information and technology.
• Dependability: Manage time off appropriately, not calling out unnecessarily and arrives to work on time.
• Product and Operational Knowledge: Develop and maintain a good working knowledge of all PFFCU products, services as well as policies and procedures.
• Professionalism and Appearance: Presents a professional image, demeanor and speaking voice in all interactions with members, co-workers and supervisors.
• Volume of Work: Make every effort to handle member inquiries efficiently and to completion.
• Sales Results: Engage in needs based conversations to uncover our member’s needs and make meaningful recommendations of products and services.
• Teamwork: Willingness to adjust schedule and work additional hours to help meet service levels.
• Quality of Work: Adhere to all PFFCU policies and procedures and producing work that is thorough and completed with minimal errors while ensuring our member’s information is secure and protected.

Desired Skills:

• Highly motivated, enthusiastic self-starter with a strong work ethic
• Demonstrated ability to meet individual goals
• Ability to function in a fast-paced and changing environment
• Communicates effectively and confidently
• Ability to work within the Call Center and flexible to work weekends and or extended hours as needed
• Ability to communicate concisely and clearly
• Strong organizational skills and detail oriented
• Superior customer/member service skills

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law;'