Call Center Representative $16/Hour

Our Call Center Representative are responsible for providing the highest level of service to our guests.

Come join our team where you will have the opportunity to enhance our customer's furniture shopping experience and work with a diverse team!

• Responsible for cash balancing at the end of each day.
• Responsible for delivery confirmation at point of sale and the ‘3 day out’ delivery confirmation process.
• Any other duties or responsibilities assigned by management.
• Answer incoming calls promptly and professionally.
• Problem solve for damaged items, delivered wrong, tagged wrong or entered wrong orders and partner with store leadership to resolve in the most profitable way.
• Open service orders - collect needed information, photos and add specifics for our Customer Service team.
• Second language appreciated- but not necessary.
• Assist customers with orders, take credit card payments, as well as perform cash balancing and DOMA filing.
• Ability to create a “high level” service environment for guests. Dynamic and outgoing personality, effective communication skills both written and verbal. Solid math and computer skills.
• Find quick resolutions to customer questions or missed opportunities.
• Open and maintain service orders for customers, collect needed information as well as photos for our service department to review and follow-up.
• Previous customer service experience and/or call center experience.
• Convey accurate information to customers to ensure the highest quality service.
• Critical thinking ability to solve problems, make quick decision in fast paced environment while demonstrating strong interpersonal relationship skills.
• Enter approved even exchanges and attach needed photos, return authorization, or Warranty Protection Plan claim approvals, and complete credit memo forms as required.
• Responsible for auditing for accuracy, scanning and uploading all documents into DOMA i.e. sales orders, finance paperwork, and store closing reports.
• High school diploma
• Should have flexible availability, as needed, to work evenings, holidays, and weekends
• Respond to incoming and perform outbound communications with the highest level of professionalism.
• Schedule deliveries and customer pick up.

Enjoy the following benefits & more!

• Employee Discount on already great deals
• Paid time off begins after first 120 days
• Medical (including vision) and Dental options
• 401(k) retirement plan/company contribution
• Fun Fact We promote from within! We filled 70% management positions last year with internal employees
• Career growth in operations, customer service & beyond!