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Call Center Representative/Receptionist
Company | VCA Animal Hospitals |
Address | , Fairfax, 22031 |
Employment type | FULL_TIME |
Salary | $18.55 an hour |
Expires | 2023-09-19 |
Posted at | 8 months ago |
VCA SouthPaws is looking to add articulate, compassionate, dedicated, career-minded professionals to our client service team. In our hospital, we are centered on client experience and exceptional patient care. We currently have full-time openings for Client Service Representatives in our call center. The schedule for this position will be Monday through Friday 8am-4pm.
Our Client Service Representatives are dedicated to ensuring that clients and patients experience top-notch customer service and excellent patient care. In this rewarding position, you will be the cornerstone of an outstanding experience for our clients — more than answering phones and checking in clients. It can be challenging at times, but having a good team supporting you makes all the difference.
Our ideal candidate will have:
- Ability to promote a positive work culture
- Compassion
- Desire to be a team player
- Ability to work in high stress situations
- Strong organizational skills
- Effective communication skills
- Strong customer service skills
- Reliability and dependability
- Growth mindset
Our starting salary is $18.55/hour, or higher depending on experience.
VCA has been and continues to be deeply committed to its associates’ well-being during the COVID-19 pandemic and aftermath. Benefits offered include:
- Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching)
- Health insurance covering COVID testing, COVID care and vaccines
- Free subscription to the Headspace app (meditation and sleep support)
- On-site Veterinary Social Worker
- 60 days free access to Alo Moves (yoga, fitness & meditation)
The benefits above are in addition to our competitive and generous package of standard benefits that include:
- A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool
- Above average competitive compensation
- Plus much more!
- Short Term and Long Term Disability options
- Multiple, flexible health insurance options to fit your needs
- Pay differential for Saturdays and Sundays
- Dental & Vision plans
- Four sets of scrubs per year
- Generous pet care discounts for personal pets
- 401(k) with matching
At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.
We look forward to your application!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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