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Call Center Manager Jobs

Company

Conduent
Address , Mather, 95655, Ca
Employment type
Salary
Expires 2023-07-18
Posted at 11 months ago
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Do you enjoy leading a team to provide exceptional service?
Are you comfortable working in a high-volume environment?
About the Role
As a Call Center Manager, you will manage team to deliver SLA's while building team engagement.
Responsibilities
  • Managing revenue optimization and reduction of penalties.
  • Gathering, analyzing, and interpreting external/internal data and creating reports.
  • Delivering quality, productivity, and compliant KPI reports.
  • Acting as the point of contact and communicating project status.
  • Identifying process improvement opportunities and deploying action plans.
  • Understanding and supporting P&L owner as well as other finance related processes like budget and actuals.
  • Coaching team members for continuous development.
Requirements
  • Demonstrate advanced proficiency in: MS Project, Visio, Word, Excel, PowerPoint, Outlook, and SharePoint.
  • Possess ability to work in a high-volume setting.
  • Show ability to adapt to tight timelines and changing priorities.
  • Able to communicate with client and direct reports.
  • Be able to use developed communication and time management skills.
  • Show understanding of business processes and development.
  • Have 2 years of experience working in a management role.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
  • Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.
  • Retirement Savings: We will support you as you save for your future.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.