Salesforce Administrator Jobs

Job Summary

The Salesforce Administrator provides support for end-users, executes changes in the application, recommends and applies approved changes to policies and procedures, and contributes to the configuration and customization of the application. Daily responsibilities include user management, permission management (profiles, roles, permission sets), Territory Management, system troubleshooting, creating reports and dashboards, submitting / managing support cases with Salesforce support, and mass data manipulation using data import and upload tools. The Administrator additionally architects, designs and implements solutions under the guidance of senior team members.

Essential Functions, Duties, and Responsibilities

Admin skills:

• Participate in development of system vision
• Manage backup of system data and metadata
• Troubleshoot and resolve system issues. Log and track issues through resolution
• Participate in defining platform security to ensure Regulatory compliance
• Implement and maintain 3rd-party apps
• Create and destroy Sandboxes as directed
• Develop and deliver training for end-users

System architecture and design:

• Use of change sets / migration tools to move functionality between environments
• Design and implement solutions with guidance from senior team members
• Coordinate with developers in designing and developing solutions
• Create and configure standard and custom objects and fields
• Implement and manage standard and custom functionality such as Platform Encryption, Cases, and Territory Management
• Employ system automation tools to include Workflow Rules, Process Builder, and Lightning Flow
• Participate in architecting database schema

SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle):

• Participate in SDLC documents to include Business Requirements and Change Requests
• Support QA team in testing SFDC seasonal releases and other updates
• Draft SDLC documents to include Deployment Plan and Technical Design Documents
• Gather and interpret Business Requirements with guidance from senior team members
• Document business and functional documents in compliance with SDLC requirements
• Test and document results in accordance with companys validation requirements

Basic Admin skills:

• Maintain Territory Model
• Create training artifacts (documents and videos) for end users
• Create and maintain page layouts
• Create and maintain reports and dashboards
• Troubleshoot frontline user and system issues
• Initialization and destruction of sandbox testing environments
• Create and maintain permissions to include profiles, roles, and permission sets
• Support efforts to drive system adoption and continued improvements
• Mass data manipulation using Data Import Wizard and Data Loader tools
• Create and maintain Users
• Create objects and custom workflows

Educational and Experience Requirements

• Salesforce Admin certification
• Minimum one year Salesforce admin in Enterprise environment supporting 100+ users
• Salesforce Senior Admin certification preferred (or working toward)
• Associates degree or equivalent experience

Knowledge, Skills, and Abilities

Technical:

• Ability to implement suitable solutions under the guidance of senior team members
• Ability to apply best practices to solution design
• Capable of designing solutions with minimal direction
• Ability to manage complex SFDC enterprise platform with guidance and support

General:

• Highly motivated self-starter that thrives in a busy environment
• Strong interpersonal skills with the ability to communicate effectively at all levels
• Strong written and verbal communication abilities
• Ability to work in a team setting and independently with minimal supervision or direction
• Strong problem solving and decision-making capabilities
• Ability to manage and achieve deadlines for projects and tasks
• Experience in elicitation and interpretation of business requirements
• Competent in use of standard Microsoft applications to include Outlook, Excel, and Word

Compliance:

• Strong ethics and compliance with data privacy requirements
• Adhere to and support KLS Martins quality and safety policies and procedures

Skill Requirements

• Retrieve and compile information
• Verbal communication
• Written communication
• Investigate, evaluate, recommend action
• Verify data and information
• Public speaking/group presentations
• Organize and prioritize information/tasks
• Typing/computer keyboard
• Research, analyze and interpret information
• Maintain records/logs
• Utilize computer software (specified above)

Physical Requirements

• Sitting for extended periods
• Writing
• Reading
• Maintain regular, punctual attendance
• Hear/Listen
• Speaking
• Extended periods viewing computer screen

Hazards

• Normal office environment