Sales Engineer Jobs

Description

We are looking for a Sales/Pre-Sales Engineer with experience in B2B SaaS products and growth mindset. We are a fully distributed, Product-Led organization, have been around for ~10 years, and are looking for a teammate interested in growing Sematext by helping our customers, growing professionally, and growing as a person.

Responsibilities

• Collect customer feedback, observe patterns, and feed these insight internally
• Collaborate with Sematext engineering, product, support, and marketing
• Assist new users and customers with technical issues encountered during onboarding
• Build trust and form advisory relationships with customers by being their internal advocate
• Achieve loyalty and advocacy within customer organization
• Work with Customer Success, meet with users and customers and answer their technical questions and offer support
• Help existing customers integrate Sematext into their infrastructure, workflows, etc.
• Listen for and sincerely focus on understanding customer needs and pain points

Mindset and Requirements

• Ability to pick up Sematext Cloud quickly
• Excellent spoken and written communication skills
• Technically versatile and curious, interested in ongoing expansion of knowledge and skills
• Fun, communicative, and relaxed personality
• Self starter, focused, organized, and eager to learn
• Customer-centric mentality
• Experience in B2B tech space

Bonus

• Previous experience or exposure to DevOps / SRE

Location

This position is a remote position and is open to candidates world-wide.