Sales Consultant-New Directions Assessments: Remote

As the largest provider of IIDs in the United States and the only company providing associated products and services that assist individuals in successfully navigating the often daunting DUI process.

CST Holdings and our family of brands have helped millions of individuals to live and drive responsibly. We provide products and services to effectively deter impaired driving and support individuals as they navigate the license restoration process.

This role supports CST’s New Directions Assessment business.

New Directions is an industry leader in providing virtual court and employer accepted assessments, serving 48 states. The New Directions team of experienced professionals provide 1:1 assessments for addiction and behavioral health matters. New Directions provides a complete, thorough and customized report clients can use for court or for their own records.

Job Purpose: In this position you will guide customers through identifying a court ordered substance and/or behavioral health assessment, providing the necessary online resource to receive an accurate and thorough assessment report to provide to court officials.

The focus of this role includes:

• Work with management on an ongoing basis to improve processes and overall performance
• Register each client in our CRM
• Use tools to disposition and note customer accounts appropriately
• Close deals, helping customers select the correct assessment and complete their purchase
• Process credit card payments for each assessment
• Handle objections by selling value
• All other duties as assigned
• Explain how our process works, the different assessment types, pricing options, and schedules/rush options
• Cross-sell related services as directed
• Manage active and timely follow up on all leads (following a defined callback cadence); track leads
• Learn/Understand the entire sales process, from lead creation to closing
• Answer inbound calls and make outbound calls to prospective leads
• Efficiently navigate multiple technology systems (web phone, scripts/forms, chat, CRM, document management tool, payment processing, etc) concurrently

What we are looking for in a candidate:

• Proven ability to actively listen and communicate with empathy
• Experience in the medical field with HIPPAA compliance a plus.
• Must be able to display a friendly and helpful disposition and have proven stable work history
• Strong organizational and time management skills.
• High attention to details.
• Exceptional familiarity with Office365 products
• Must be a self-starter and exhibit problem solving skills
• 3+ years of Inside Sales experience

What can you expect:

• Paid training
• An hourly base rate plus commission plan
• Small team sizes and hands-on leadership
• The opportunity to work as part of a company with a history of growth (we’ve doubled in size over the past three years) and a bright future as the public safety and technology industries expand
• An investment in our employees’ professional development and growth
• On-going professional training opportunities available
• A comprehensive and highly competitive benefits package including health, dental, vision, 401k with match, paid time off and seven paid holidays per year
• Qualified leads who need our product
• Work from home and still be part of a team!

Hours: Work schedule: Monday through Friday, 9:30am-6:00pm Central Time.

Compensation: $20.00 per hour + commission

Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

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