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Rxo - Customer Service Specialist (Data Entry Clerk)

Company

LUXOTTICA
Address , ‘Aiea, 96701, Hi
Employment type FULL_TIME
Salary
Expires 2023-06-08
Posted at 1 year ago
Job Description

RxO - Customer Service Specialist (Data Entry Clerk)

Date: Mar 28, 2023
Location:Aiea, HI, US, 96701
Requisition ID: 801759
Position:Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.
GENERAL FUNCTION
As a member of the Logistics Customer Service Department at the Atlanta Service Center (ASC), the Customer Service Specialist provides high quality support and problem resolution within a team environment. This position is the front-line in the escalation process of customer issues, providing immediate feedback to internal stakeholders and driving proactive issue resolution.

MAJOR DUTIES AND RESPONSIBILITIES
  • Act as a liaison between logistics operations and the commercial organization
  • Own the collection & resolution of customer claims from the commercial organization
  • Act as the first line of support for Customer Service Associates when issues/problems arise
  • Leverage SAP to monitor & manage service levels provided by the ASC to customers
  • Support timely routing of customer orders vs. SLA and/or the required delivery date
  • Escalate to your Supervisor any issue regarding critical customers that are not resolved within the timeframe required to meet customer expectations
  • Detect & proactively communicate to operations any issue preventing the smooth flow of customer orders while assigning the appropriate priority and sense of urgency
  • Utilize reported KPI’s to suggest process improvements, and implement new procedures as necessary
  • Delivers a best in class experience for both customers and the operations team
  • Tracks and reports back to the business on customer services issues that arise on daily/weekly basis

BASIC QUALIFICATIONS
  • Bachelor’s Degree or comparable; or equivalent experience
  • Strong working knowledge of SAP
  • Strong proficiency with MS Office; Outlook, Excel in particular
  • 1-2 years of Customer Service experience
  • Experience in warehouse & transportation operations environment
  • Strong blend of analytical, decision making, and creative problem solving skills
  • Strong communications, presentation, and project management skills
  • Collaborator – ability to work cross-functionally with internal and external partners to define and execute programs and build consensus for best results
  • Ability to influence; strong organizational & interpersonal skills

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.