Clerk-Specialist Jobs

Do you have a passion for helping others? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing and maintaining child and medical support orders, as well as processing support payments. We also offer programs to increase and enhance the involvement of parents with their children. We assist with resources for employment to help payors find work and partner with several entities to facilitate parenting programs.

Council Bluff Child Support is seeking a Clerk Specialist who shares a passion for serving and supporting families through the life of their child support case. We are looking for someone who is respectful, positive, and a quick learner. This position performs a variety of support tasks and requires an individual that can be tactful and compassionate under stressful situations. The Clerk Specialist may assist with establishment and specialized case management tasks, location efforts through the internet and various automated systems, and must be able to communicate effectively with community partners such as human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other entities to achieve the goals of the Child Support Program.

Some Of The Nearby Attractions Include

This position is located within the Omni Center Business Park near the historic 100 Block in Council Bluffs. Convenient access to employee covered parking, restaurants, shopping, banks, library, medical providers, and other services. Council Bluffs has two public school districts, two private schools and is home to Iowa Western Community College. Located just across the river from Omaha, Council Bluffs is proximal to Creighton University, University of Nebraska at Omaha (UNO), University of Nebraska Medical Center (UNMC) Clarkson College, and Metropolitan Community College. Council Bluffs (and surrounding area) offers many family-friendly attractions and outdoor adventures. It is also rich in fine arts, offering live entertainment throughout the year.

• Hitchcock Nature Center
• Joslyn Art Museum
• Home of the College World Series
• Squirrel Cage Jail
• Lauritzen Gardens
• The Durham Museum
• Old Market District in Omaha
• The Orpheum Theater
• The Henry Doorly Zoo (ranked one of the world’s top 5 zoos)
• Fontenelle Forest
• The Union Pacific Rail-Road Museum

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers.

• Health, Dental and Vision Insurance Package
• Life Insurance
• Flexible Spending Accounts (medical and dependent care)
• Option for deferred compensation (private retirement)
• IPERS Retirement package
• Sick Leave (with no cap on hours that can carry over)
• Employee Discount Programs
• Hybrid Work-From-Home schedule if requested and if approved by management
• Employee Assistance Programs
• Hours 8:00 am - 4:30 pm, Monday – Friday
• Long Term Disability Insurance
• Vacation

This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:

• Produce work that requires extreme accuracy.
• Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Maintain high attendance as excessive absenteeism negatively impacts the child support program.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Read and comprehend complex instructions including federal, state, and local laws, policy and procedures applicable to the Child Support Recovery program and apply it to child support casework.
• Proficient in Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs as necessary.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Write clear, concise and accurate letters that are grammatically correct.
• Accurately sort and scan physical mail; index and retrieve electronic mail from Electronic Mail System.
• Perform mathematical calculations needed to accurately reflect support obligations.
• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Work productively in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals.
• Navigate efficiently in a Windows environment.
• Manage assigned case work and demonstrate critical thinking skills required to complete tasks independently.
• Travel occasionally when work is required outside of the office.

Applicants may attach a resume/cover letter to the online application.

Additional Qualification Requirements

• Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
• Position requires successful completion of a criminal background check to include FBI fingerprinting.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on this link to view the job description.