Clerk-Specialist Jobs

Is helping others a passion of yours? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children.

The selected candidate will work with customers who may be reluctant to establish, modify or pay child support orders. Requires strong customer service skills and the ability to communicate with a variety of community partners including human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other related entities to achieve the goals of the Child Support Program. Provides information and responds to questions from case parties.

Responsibilities include performing specialized technical, clerical, and support work to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program. Assisting with establishment and specialized enforcement tasks as well as location activities utilizing the internet, databases, and various automated systems.

The position requires a highly motivated, organized individual with excellent written and verbal communication skills, and significant proficiency in Microsoft office programs (e.g., Excel, Word, Outlook), Adobe, and a wide array of computerized child support functions. Experience/aptitude for learning and using multiple electronic systems is critically important for success in this position.

In Addition, Candidates Must Have The Ability To

• Analyze information objectively; use sound judgment and critical thinking in order to make a reasoned judgment.
• Respond to customer inquiries and provide detailed or complex answers verbally and in writing.
• Obtain information from a wide variety of sources including written materials, telephone conversations, and computer databases and read and interpret the information as it pertains to the Child Support Recovery program.
• Sort, scan, and index physical mail and retrieve electronic mail from e-mail system.
• Staff the customer window and interact with persons of various social, cultural, economic, and educational backgrounds for the purposes of managing assigned casework and providing quality customer service to internal and external customers.
• Read and comprehend complex instructions including federal, state, and local laws, policy and procedures applicable to the Child Support Recovery program and apply it to child support casework.

Benefits

Below are some of the benefits the State of Iowa offers

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

• Health, Dental and Vision Insurance Package
• Sick Leave (with no cap on hours that can carry over)
• Life Insurance
• Vacation
• Hours 8-4:30, Monday – Friday
• Flexible Spending Accounts (medical and dependent care)
• Employee Assistance Programs
• IPERS Retirement package and option for deferred compensation
• Employee Discount Programs

Additional Qualification Requirements

This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.

Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on this link to view the job description.