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Company | State of Iowa - Executive Branch |
Address | Mason City, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Government Administration |
Expires | 2023-06-18 |
Posted at | 11 months ago |
- Adult and Children’s community theaters
- The North Iowa Band Festival – annual music festival
- Historical architecture - Park Inn Hotel, Stockman House, Rock Crest-Rock Glen
- Outdoors - Lime Creek Nature Center, East Park, and Prairie Land Trail
- Music Man Square and Music Man Footbridge
- Motor Speedway
- Mini golf and Indoor Golf
- Veterans Monument
- Museums - Charles H. MacNider Art and Kinney Pioneer
- Mason City Bikeways (recreational trails for biking)
- Aquatic Center
- IPERS Retirement package
- Employee Assistance Programs
- Health, Dental and Vision Insurance Package
- Life Insurance
- Vacation
- Sick Leave (with no cap on hours that can carry over)
- Long Term Disability Insurance
- Employee Discount Programs
- Flexible Spending Accounts (medical and dependent care)
- Option for deferred compensation (private retirement)
- Hours 8:00 am - 4:30 pm, Monday – Friday
- Hybrid Work-From-Home schedule if requested and if approved by management
- Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Recovery program and apply it to child support casework.
- Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.
- Accurately sort and scan physical mail; index and retrieve electronic mail from Electronic Mail System.
- Prioritize tasks and time to meet established performance goals and critical deadlines.
- Proficient in Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs as necessary.
- Work productively in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals.
- Write clear, concise and accurate letters that are grammatically correct.
- Travel occasionally when work is required outside of the office.
- Maintain high attendance as excessive absenteeism negatively impacts the child support program.
- Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
- Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
- Interact with employees and customers in a manner that is consistent with quality customer service delivery.
- Navigate efficiently in a Windows environment.
- Resolve problems/issues by using good listening and positive conflict resolution skills.
- Manage assigned case work and demonstrate critical thinking skills required to complete tasks independently.
- Perform mathematical calculations needed to accurately reflect support obligations.
- Produce work that requires extreme accuracy.
- Position requires successful completion of a criminal background check to include FBI fingerprinting.
- Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
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