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Company | State of Iowa - Executive Branch |
Address | Indianola, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Government Administration |
Expires | 2023-07-07 |
Posted at | 10 months ago |
- Fitness centers within short driving distance, sidewalks for easy access
- Within quick driving of multiple restaurant options
- Free parking adjacent to the building
- Office located off bypass near shopping, gas, medical and banking services in Indianola
- Employee Discount Programs
- Employee Assistance Programs
- Life Insurance
- Vacation
- Health, Dental and Vision Insurance Package
- Sick Leave (with no cap on hours that can carry over)
- IPERS Retirement package and option for deferred compensation
- Hours 8-4:30, Monday – Friday
- Flexible Spending Accounts (medical and dependent care)
- Manage assigned case work and demonstrate critical thinking skills required to complete tasks independently.
- Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.
- Write clear, concise, and accurate letters that are grammatically correct.
- Maintain high attendance as excessive absenteeism negatively impacts the Child Support Program.
- Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
- Navigate efficiently in a Windows environment.
- Produce work that requires extreme accuracy.
- Prioritize tasks and time to meet established performance goals and critical deadlines.
- Interact with employees and customers in a manner that is consistent with quality customer service delivery.
- Perform mathematical calculations needed to accurately reflect support obligations.
- Travel occasionally when work is required outside of the office.
- Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
- Work productively in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals.
- Accurately sort and scan physical mail; index and retrieve electronic mail from Electronic Mail System.
- Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.
- Proficient in Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs, as necessary.
- Resolve problems/issues by using good listening and positive conflict resolution skills.
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