Customer Service Entry Specialist Jobs

Strong written and verbal communication skills.

Must be detail-oriented with strong analytical and organizational skills.

Experience with MS Office, Excel.

Order fulfillment experience a plus.

Position responsibilities include, but are not limited to:

Create sales order from customer’s P.O.’s in ERP system (Foot-works).

Handle customer interaction ensuring our Customers get an exceptional level of service.

Ensure members are achieving desired service levels, providing regular performance feedback.

Ensuring that customers are satisfied with products or services

Letting customers or clients know about additional products or services

Ability to answer a high volume of calls and/or emails daily

Ability to share work among a customer service team

Excellent written and verbal communication skills.

Answer phone calls and respond to emails from customers in a professional and timely manner.

Resolve customer issues in a timely and efficient manner.

Provide excellent customer service to customers.

Keep up-to-date on company policies and procedures.

High School Diploma or equivalent.

Able to manage multiple accounts simultaneously

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

You are knowledgeable and have built and/or supported presentation development for senior management

You are experienced in expense report management

Create and edit senior management presentations utilizing PowerPoint.

Maintain distribution lists, SharePoint sites and file management.

Ability to interact with all levels of employees including senior management.

Calm and confident during high stress situations, experienced in handling confidential and sensitive materials with discretion

Strong communications, presentation, and project management skills

RxO - Customer Service Specialist (Data Entry Clerk)

Leverage SAP to monitor & manage service levels provided by the ASC to customers

Delivers a best in class experience for both customers and the operations team

Bachelor’s Degree or comparable; or equivalent experience

1-2 years of Customer Service experience