Risk/Fraud Operations Team Leader

About Lili

Lili is an all-in-one banking app designed for small businesses. Combining banking services with real-time expense tracking, tax tools, and financial insights, Lili empowers small businesses with the tools they need to stay in control of their finances while saving time and money. Led by serial entrepreneurs with 20 years of fintech experience, CEO Lilac Bar David and CTO Liran Zelkha, Lili is backed by Group 11, Foundation Capital, AltaIR Capital, Primary Venture Partners and Torch Capital. Founded in 2018, Lili is headquartered in New York and serves customers in all 50 states. To learn more about Lili, visit Lili.co.

Innovation is in our DNA. It’s in our users’ DNA. We’re deeply humbled (and also running around screaming with joy!) to have been named one of the 50 Most Innovative Companies in the World in 2022 by @fastcompany, and ranked #1 in the Personal Finance Category.

Seeking an Experienced Risk/Fraud Operations Team Leader to Join our Growing NYC Team.

About the Role

As a Risk/Fraud Operations Team Leader, with a core focus on Fraud prevention you will join a fast-growing business unit that supports all back-office risk/fraud operations functions, with a focused concentration on fraud detection, prevention via an early upstream philosophical and agile approach to include deep account and rule level analysis, robust and proactive transaction monitoring, onboarding rule management, assessment and adjustment, deposit and payment reviews, mobile deposit processes, ACH payment transactions and timely investigation into negative balance accounts. In this role, you will be the subject matter expert, you will be responsible for driving operating efficiencies, you will have an opportunity to interact with senior leadership, and will be directly responsible for assigned teammates professional growth, with a strong focus on the usage of data analytics to support both decisions and the business operations, personal development, daily productivity monitoring, overall performance and measured contributions to business and the entire, fast growing organization.

This team leader role requires the ideal candidate to effectively work cross-functionally with various business partners, both internal and external to the company, while also supporting teams both domestically and abroad. The Risk/Fraud Operations Team Leader is an integral part of the NYC based leadership team that is focused on assisting Lili’s customers, developing teammates skills, providing timely coaching and feedback, managing compliance with designated robust KPI/KRI metrics, and providing guidance around driving operating efficiencies and overall automated operating improvements, reducing manual work product.

Responsibilities:

• Analyze, assess fraud trends and drive recommendations on change management.
• Liaison between Lili and its core payment processing partner for all product-related updates and testing supporting new and/or enhanced functions and features.
• Ownership of all Risk/Fraud Operations related responsibilities impacting Lili’s brand, customers and regulatory risks. This will include proactive management, governance and oversight on all potential fraud and risk activity, adjusting robust rules, reacting to KRI alerts, customer communication and detailed investigation into fraud typologies.
• Work closely and effectively cross functionally with Customer Experience, Product, Compliance, Data Analytic, DevOps, Operations, Growth teams and other internal business units and senior leadership.
• Leverage various internal and external tools, systems and reporting supporting an early upstream identification and prevention of fraud and other business risks.
• The ideal and experienced leader should have strong analytical skills, with SQL a core competency in an effort to conduct data driven analysis, and creation of measurable actions reducing exposures.
• Develop sustainable and productive relationships with banking industry contacts for benchmarking, trend detection, associated risks to Lili, along with engaging our 3rd party risk partners, to include our sponsor bank partners.
• Manage detailed oversight into all possible fraud related risks, to include supporting detailed research on KYC/KYB regulatory inquiries, proactive and robust preventive measures vs. an ever changing maco risk appetite.
• Management, support of Risk/Fraud Operations team members, including hiring, coaching, day to day leading, quality assurance reviews, queue management, periodic performance management evaluations and development plans.

Requirements

• Excellent interpersonal, and strong verbal and written communication skills.
• Passion for promoting a culture of a customer-first risk-based model. A strong desire to work for a fast-paced, high-growth organization.
• Fintech experience preferred.
• Demonstrative ability to effectively problem solve as a member of the company leadership team. This will include project management and A/B testing.
• Risk/Fraud leadership/team leader experience - Required.
• 7+ years’ experience working in banking/payment processing and risk/fraud operations-related roles, including within a leadership capacity.
• Advanced Microsoft Office experience; experience with Zendesk a plus.
• Operate as a critical thinking problem solver and team player.
• BA or BS degree, MBA or another advanced graduate degree & certifications considered a plus
• Strong analytical, data-driven assessments, organizational, and prioritizing skills.
• Able to work flexible hours as required, including a hybrid work environment.
• Experience with business accounts is an essential component of the role

Benefits

• Stock Options
• Vision Insurance
• Health Insurance Benefits
• Weekly Catered Lunches
• Salary Range (NYC): $70-120k. Final salary to be determined based on background and experience. The range may be different if a candidate is located outside New York City.
• Paid Vacation and Sick Time
• Dental Insurance
• Retirement Account - 401(k) plan