Team Leader Jobs

Description
Position at Nuvance Health | GoHealth Urgent Care
Job Summary
The Team Leader is responsible for providing guidance, instruction, direction and leadership to assigned centers and staff. The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers.
In a collaborative manner, the Team Leader will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication.
The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.
This role is also responsible for providing a variety of technical procedures and apply prescribed ionizing radiation for radiologic diagnosis for our GoHealth Urgent Care patients
Job Requirements
Education

• Graduate of an approved Radiologic Technology program required.
• Graduate of an Accredited Medical Assisting Program preferred.
• OR

Work Experience

• 2+ years Radiology Technologist or Medical Assistant experience

Required Licenses/Certifications

• State licensure as a Radiologic Technologist required.
• NRCMA- Nationally Registered Certified Medical Assistant (verified through NAHP, National Association for Health Professionals)
• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• Graduate of an Accredited School of Nursing or LPN at the time of hire
• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
• Basic Life Support (BLS) required (or must obtain within 6 months of hire)
• -OR-
• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• MA Requirements:
• EMT- Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• Meets all RT Requirements:
• One of the following certifications is required (or must obtain within 6 months of hire):
• American Registry of Radiologic Technologists (ARRT) registration required

Additional Knowledge, Skills And Abilities Required

• Knowledge of medical office management systems and procedures preferred
• Proficiency in MS Office and patient management software preferred
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Excellent time management skills and ability to multi-task and prioritize work

Core Competencies
Collaboration

• Actively listen, seek feedback and check for understanding
• Support one another and partner as a team
• Be a servant leader to our customers, team members, partners and communities
• Don’t assume that you always have the right answer
• Create shared success by leveraging the strengths of the entire team

Innovation

• Challenge the status quo
• Test, assess, adjust and learn
• Strive for continuous improvement
• Embrace new ideas, processes and tools
• Creatively solve problems

Diversity And Inclusion

• Act, think and listen without bias or prejudice
• Actively engage others’ strengths and talents, especially when they are different than your own
• Recognize, value and celebrate our differences
• Assume positive intent
• Respect, connect with and learn from each other

Courage And Integrity

• Share new ideas with conviction
• Be ethical, fair and authentic
• Do the right thing, especially when it is more difficult
• Promote the truth, even when it is unpopular or controversial
• Commit to organizational transparency

Accountability

• Drive results
• Deliver on time
• Possess a bias towards action
• Take the initiative and seek more responsibility
• Be specific, objective and actionable

ESSENTIAL FUNCTIONS
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
• Process co-pays and schedule patient appointments for assigned center
• Identify areas to improve workflow, work with team members on efficiency, customer service and overall experience for employees and patients.
• On call during weekends and after hours; responsible for answering workflow and insurance questions, find coverage for call outs using on call schedules and be available to the front line for issues
• First level of approval for orders in Coupa for their locations for orders >$500; Final approver for orders
• Ensure reception is well maintained
• Coordinate provider referrals to assigned Specialist
• Patient Registration
• Support Team Members and Business Operations
• Answer patient questions regarding their care and keep them informed of their status
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Conduct 1:1 meetings with team members to ensure the team is supported, identify growth opportunities and provide both constructive and positive feedback
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Ensure inventory counts are conducted monthly, review inventory data to ensure accuracy and submit with their approval to ROM
• Ensure payments are posted correctly to patients . Correct errors and report to updates that are needed based off of daily/weekly reviews
• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Patient Preparation and Rooming
• Ensure patients are positioned correctly on or in front of equipment and protected during use.
• Administrative
• Identify team members that are in need of training to improve performance or enhance experience. Training may be provided directly by ROM, Team Lead, Ops Specialist or training team
• Conduct courtesy call-backs for patient follow-up on care
• Inform technical staff of patient flow.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Stocking
• Under the direction of the clinical provider, perform x-ray services for patients by applying x-ray energy to assist in diagnosis or treatment of patients in all age groups from newborn to elderly.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Implement new process or process changes within their region
• Conduct interviews for open positions in their region, ensure the candidate has the skills and aligns with GH culture
• Responsible for x-ray services
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure centers are staffed to model in accordance with Northwell – GoHealth staffing model that is based on volume
• Team members will call out to Team Leader, this role will be responsible for filling call outs