Deposit Operations Team Leader

Job Details

Job Location

Corporate Winton Branch - Rochester, NY

Description

Salary Range: $58,000 - $70,000

Primary Responsibility

The Deposit Operations Team Lead is responsible for ensuring accurate and timely completion of the bank’s daily operations functions and providing internal support to all areas of the bank. This is a “working” Team Lead position, responsible for the daily supervision of a team of Operations, Electronic Banking, and Document Control Specialists.

Essential Functions

• Serve as department point of escalation for resolution of more complex issues, including HSA/IRA tax reporting.
• Published to the Bank’s Intranet.
• Monitor and evaluate team performance, holding employees accountable for goals and objectives including but not limited to daily maintenance/parameter maintenance reports.
• Responsible for oversight of the bank’s document imaging system (Synergy) and staff.
• Wire and ACH processing;
• Plan and coordinate daily work of direct reports; Train and motivate employees.
• Review account/CIF maintenance logs and parameter maintenance logs for department staff daily.
• Ensure chargebacks and customer credits are done in a timely manner.
• Ensure impacted accounts are restricted or closed as appropriate.
• Chargeback, non-post, and NSF processing
• Reviewed/ approved by the Director of Bank Operations & Servicing;
• Research cases where the bank has no chargeback rights, recommend escalating the dispute as appropriate
• Active participation in demonstrating the behaviors outlined in the GRB Experience.
• ATM/debit card approval issues, limit increases, and PIN resets
• Reviewed with Operations staff, and other departments, as appropriate; and
• Serve as backup/provide coverage for the department’s most time sensitive tasks:
• Other duties as assigned.
• Responsible for implementation and ongoing maintenance of the department’s documented workflows and procedures – all new or updated documentation should be:
• Work with the Operations Team and Compliance to ensure compliance with OFAC, Reg E, MasterCard and NACHA rules.
• Netteller login issues, cash management authority failures, and PIN resets
• Development of staff through coaching and performance appraisal process.
• Debit card, ACH, wire, and check fraud:

Qualifications

EDUCATION AND EXPERIENCE:

• Associate’s Degree required, preferably in business-related discipline; (Bachelor’s Degree strongly preferred) with a minimum of 5 years banking experience including working knowledge of Banking Policies and Procedures and a minimum of 1 year supervisory experience, or the equivalent combination of education and experience.

COMPETENCIES:

• Holds self and others accountable for measurable, quality, timely results.
• Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smile.
• Lives the GRB Experience brand for others to emulate; influences and communicates effectively.
• Demonstrates personal growth and learning.
• Facilitates cooperation, and motivates team members to accomplish group goals.
• Demonstrated PC literacy.
• Nurtures growth and is committed to ongoing training and development of staff.
• Builds & maintains effective relationships at all levels both inside and outside of the Bank.
• Is adaptive and receptive to change; removes barriers for staff.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, climb or balance, and talk or hear. The employee regularly is required to walk and stoop, kneel, crouch, crawl, and climb stairs. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing the essential functions of this job. The work environment is indoor and climate controlled. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.