Revenue Manager- Remote Position

Yearly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Revenue Manager is responsible for identifying and maximizing all potential revenue opportunities for the hotel. In today’s lodging environment, understanding channel and yield management is critical for maximizing revenues. The Revenue Manager is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations (i.e. golf, spa, etc.) in order to determine the appropriate mix of business to achieve revenue potentials every day of every year.

• Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department. Ensure that process enables high speed of response while maximizing profits.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Perform unconstrained demand analysis to determine optimal business mix.
• Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis.
• Responsible for Internet Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc.
• Exceptional with details and follow up
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain a warm and friendly demeanor at all times.
• Communicate any strategy changes or update any calendars for the sales team to use.
• Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Analyze prior night successes Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Highgate Hotel Business Review (HHBR) morning meeting.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Prepare annual Rooms revenue budget.
• Bachelor’s degree or equivalent in Hotel or Hospitality Management or closely related field
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Establish and communicate sales strategy for day, week, month and rolling 12 months.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• In-Depth knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc.
• Excellent time management skills
• Analyze local events and activities and project the effect of opportunities they create.
• Manage and communicate group cut off dates. Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days. Verify pick up to actual block, cut off date, and whether or not you should extend, etc.
• Ability to communicate clearly both verbally and in writing
• Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Develop and maintain relationships with other market revenue managers and Directors of Revenue to create a network of peers in your community
• Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Ensure all distribution channels have correct content and pricing.
• Develop and maintain a close relationship with the market manager of Third Party Intermediaries to maximize the opportunities with these channels.
• Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
• Proficient in Microsoft Excel, Word, Power Point
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Establish hotel pricing levels in all segments.
• Review Hotelligence reports for trends, booking windows and sources of business as well as rates compared to competition.
• Must be able to maintain confidentiality of information.
• Participate in M.O.D. coverage as required.
• Responsible for the daily room inventory management process and daily pricing process.
• Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system.
• Prepare and present quarterly presentations to ownership.
• Ability to work quickly in a high-pressure & high stress environment
• At least 2 years experience in the Revenue Management field as manager or senior analyst
• Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue.
• Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
• Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.
• Perform other duties as requested by management
• Update the Daily Market Segment Analysis (DMSA). Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance.
• Understand the macro and micro-economic variables affecting supply and demand in the local marketplace, and use this knowledge to create accurate operational and financial room revenue forecasts.
• Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events.
• Attend all hotel required meetings and trainings.
• Flexible and long hours sometimes required.