Research Clerk I - Remote

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Researches utility termination warnings, potential missing bills, and late fees. Analyzes payment history, negotiates and arranges payment with utility vendors, or executes alternative solutions as deemed necessary to avoid client shut off of utility service. Responsible for the removal of client’s late fees. Responds to calls received via the hotline.

Principal Responsibilities And Duties

• Processes payment research items such as misapplied and stop payments, reissue checks, and pay now. Responsible for working closely with internal staff and vendors to minimize and correct errors, answers inquires, and resolves bill and account discrepancies.
• Provides and maintains concise documentation of research, accurate production task time sheets, and updated departmental standards and procedures.
• Prepares and provides written correspondence via email or fax of copy of check remittance to vendors as deemed necessary to resolve shut off possibility. Request replacement bills from vendor as needed.
• With some supervision, operates the termination research, missing bill, and late fee databases. Organizes daily work within the termination research, missing bill, and late fee databases utilizing department standards and procedures in prioritizing and identifying the most critical research items.
• With guidance, negotiates a date extension for receipt of payment or arranges alternative solutions to avoid a client shut off of utility service. In addition, negotiates with the vendor removal of late fees and penalties assessed to the account.
• Review and contact vendors listed on various late fee reports monthly. Determine which vendor’s late fees should be targeted and contact vendor to request removal charges based on established departmental procedures. Document the results and status of the phone call in the late fee database.
• Answer vendor hotline and assist vendors with questions on a timely basis, within 2 hours of receipt of call or message.
• Contact vendors who bill summary and round up/donation invoices and have the clients removed from those specific billing formats. Follow up on outstanding requests to ensure they have been removed.
• Other duties as assigned by management.
• Under direct supervision, researches utility termination warnings, potential missing bills, and late fees by reviewing payment history, account posting, and status of check clearing to determine whether further action is required on notices according to department procedures.
• Works overtime as required by management.
• Contacts utility vendors via telephone to determine reason and amount of balance due. Verifies address and that payment have been applied to proper account.

Knowledge And Minimum Requirements

• Possess organizational skills in order to handle multiple tasks simultaneously and prioritize work.
• High school diploma or equivalent required.
• Good analytical and problem-solving skills.
• General knowledge of the principles and practices of the utility billing process.
• Possess good interpersonal skills.
• 6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.
• Ability to perform basic functions in the Microsoft Office suite.
• Ability to operate standard office equipment including, but not limited to, computers, copiers, calculators, and facsimile machines.
• Ability to effectively communicate both verbally and written and maintain a positive composure.

Application Process

You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via

the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

About Our Company

Hiring Company, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $80 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Cass is part of the Russell 2000®.

Equal Opportunity Employer/Protected V