Associate Customer Experience Agent Jobs

Strong problem-solving skills and the ability to work independently and efficiently in a remote environment

Develop and execute customer experience initiatives to drive engagement and loyalty, and contribute to the growth of the business.

A minimum of 2 years of experience in customer experience and community, preferably in a startup environment at an e-commerce/DTC brand

Working knowledge of Gorgias, Shopify, Loop Returns, Okendo, Slack, Google (amongst some others)

Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve issues

This is a great opportunity to join a small start-up and get hands-on experience that will shape your future growth.

Position: Remote (Medical/Healthcare) Customer Experience Agent

Assist customers with issues and concerns they are experiencing during the use of the product and/or service

Document call-related information for auditing and reporting purposes

Maintain and update customer information as necessary

Upsell current customers on new or enhanced services

Location: United States - Work-at-home

Outstanding time management and organizational skills with an ability to multi-task, prioritize work, manage multiple deadlines, and track deliverables.

You have exposure to or working knowledge of commercial and multifamily real estate finance.

Benefits package offered (health, dental, vision, life, 401(k) matching, employee equity incentive plan)

Exceptional analytical and quantitative skills

Effective presentation and communication skills, with demonstrated ability to work with and communicate at all levels.

Develop & introduce processes, procedures, playbooks, self-serve tools, and more.

1+ years of experience in customer support for a product or service that involves a software offering or platform

Ensure each user’s support experience is of the highest possible quality through providing timely, personalized, efficient, and empathetic replies

Write internal and external knowledge base articles as well as canned responses to common inquiries both proactively and as assigned

Has exceptional written and verbal communication skills with a solutions-oriented approach

Is able to turn a negative customer experience into a positive through effort and consideration

Strong problem solving skills, with the ability to think creatively and logically to resolve customer issues

Min of 1 years, working experience, within the industry or something transferable.

Min of 1 years’ experience working as part of a team.

Microsoft application experience (Word, Excel, PowerPoint)

Excellent communication skills (verbal and written)

A strong customer focus with good problem-solving skills.

Job Title: Customer Experience Agent (CX Agent)

2-3 years experience working at a fast-growing startup, ideally in the B2B SaaS space

Excellent communication skills — ideally you’ve written user-facing support and marketing content before

Experience with Intercom — you’ve used it for both inbound and outbound user comms and know how to use it well

A deep willingness to listen to your ideas: how can the customer experience, our product, or our team be better?

Develop and maintain client relations

Identify trends and user pain points and share them with the team

Have 1+ year of relevant experience in a customer-facing role; preferably eCommerce within the fashion industry

Full health benefits that are 100% employer sponsored

Handle all customer inquiries, including product advice, order issues, etc

Identify customer needs and help customers navigate necessary platforms

Learn our technology to properly respond to customers

Escalate issues to supervisor as necessary

Help drive revenue by using your knowledge and resources to offer solutions that improve their Divvy experience

You enjoy contributing to your team's culture in a remote team environment

Some college/one or more years of work experience.

1-2 years in a customer support role, preferably at a SaaS, banking, or finance company

Respond to diverse and demanding phone or chat support inquiries while delivering excellent customer service and managing customer expectations

Communicate effectively and own the full resolution each customer’s concern

Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.

Position: Remote (Medical/Healthcare) Customer Experience Agent

Customer service experience is a plus

Excellent oral and written communication skills

Assist customers with issues and concerns they are experiencing during the use of the product and/or service

Document call-related information for auditing and reporting purposes

Provide detailed insights on platform(s) metrics to identify opportunities to improve customer experience, reducing amount of friction on path to purchase.

Develop and implement CX strategies that elevate the Greyson brand and offer a clear path to purchse

Partner with DTC & cross functional teams to support product launches, ensuring standard product knowledge is available for CX team

1+ yrs Customer Service or Logistics experience preferred.

Experience in Shopify, Gorgias, Narvar, Google Analytics is a plus.

Personal shopping/digital styling/concierge experience is a plus.

Heavy database management including but not limited ensuring all contacts are up to date, and report generation and analysis

Bachelor's degree with at least 1 year of office experience (can be internship)

Interested reading knowledge of Current Affairs and Business Trends

Working within CRM database to input new opportunities, contacts, and companies

Reaching out to existing and prospective buyers with sales calls

Filing and managing communications and for Sales Agents

Communicate with Manager on Duty for direction and projects/tasks

Support store in any tasks needed to provide most efficient experience for customers, including but not limited to:

Ability to meet the physical requirements of the job:

Ability to multi-task and manage multiple projects at once

Be ready and able to assist customers in the absences of a Client Advisor

Partner with Client Advisor team to ensure customers are receiving the most efficient and best service possible during their visit

Impeccable customer service skills: identify customers’ needs and tailor solutions accordingly.

Experience in a customer-facing role.

Excellent professional and organizational skills.

Strong phone contact handling skills and active listening.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Strong knowledge of and experience with the gaming industry and PC hardware/peripherals

2+ years of experience creating and updating product/support documentation for use on Amazon or other platforms

Knowledge of customer support best practices, tools, and KPIs

Review and respond to incoming Amazon Customer Support messages

Analyze the Voice of the Customer (VoC) dashboard and respond to product reviews as necessary

Escalate any issues raised from reviews or support messages to the appropriate internal team for resolution

2-3 years of experience in customer service, training, office management, hospitality, or operations

Previous experience with live or remote training a plus

Skilled communicator with great interpersonal skills, ability to build and manage relationships

Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

Previous experience in real estate a plus

Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

Customer Relationship Management (CRM) software experience

Quicksilver Offers a Competitive Benefits Package Including

Accurately and expediently enter, manage and track orders, returns, shipping and quality complaints

Consistently utilize CRM system to effectively manage customer interactions - providing accurate and complete documentation

Utilizes excellent verbal and written communication skills while problem-solving customer inquiries

Able to develop an in-depth understanding of QS products in order to explain their features and benefits

2-3 years of experience in customer service, training, office management, hospitality, or operations

Skilled communicator with great interpersonal skills, ability to build and manage relationships

Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

Previous experience in real estate a plus

Previous experience with live or virtual training a plus

Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

2-3 years of experience in customer service, training, office management, hospitality, or operations

Skilled communicator with great interpersonal skills, ability to build and manage relationships

Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

Previous experience in real estate a plus

Previous experience with live or virtual training a plus

Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

Leverage internal knowledge base to quickly respond to inquiries.

Experience in a high transaction volume environment.

Experience working in Zendesk required, live chat preferred

Strong communications skills specifically on the phone and in writing.

Must thrive in dynamic environments. Driven to grow and take on new responsibilities.

Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.

[OR] equivalent level of education and experience

Ability to follow procedures as outlined by management.

0+ years of related experience for consideration

Personal and/or commercial P&C insurance knowledge preferred.

Detail oriented with good organizational skills.

Experience supporting niche insurance products preferred.