It Remote Support Team Lead Jobs

Life Insurance - 100% paid for by company

Extended holiday periods, including the entire week of Christmas

Internet and Cell Phone reimbursement

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Accuracy in IT asset security and management tools and inventory.

Compliance with asset management for SOC2.

CompTIA A+, N+, and Security+ certification or equivalent knowledge.

Ability to acquire knowledge and cross-train within the IT team.

Strong problem-solving, analytical, and critical thinking skills.

Excellent organizational, administrative, and interpersonal skills.

Remote Management and Monitoring System Management and Ownership

Managing JumpCloud Identity and Access Management/SSO system

Accuracy in IT Asset Security and Management Tools and Inventory

Maintaining Asset Management Compliance for SOC2

Ability to cross train and acquire knowledge across the IT team's support responsibilities

Coordinate well with team members through chat, project management tooling and in person

Working knowledge of contact center management tools, processes, procedures, performance metrics, and associated improvement levers.

A related degree or comparable formal training, certification, or work experience.

Lead and inspire a team of up to 15 specialists who deliver support experiences to Favor’s customers and runners

3+ years experience leading high-performing customer-facing teams, preferably in a fast-paced contact center environment.

Experience analyzing data and situations and solving problems

Deep experience coaching and navigating tough conversations with poise and clarity

All qualifications of Scheduler I and Scheduler II

Strong communication skills both written and verbal

Schedules cases for USAP-Colorado physicians and care team members.

Ability to handle a large volume of phone and computer work.

Must have the ability to communicate well with physicians, patients, surgeons, facilities and surgery scheduling staff.

Regional leadership, responsible for communication with facilities and clinicians within assigned region.

2+ years of related experience or equivalent certifications required

Gain experience in planning and installing personal devices and workstations

Develop problem-solving and analytical skills in resolving customer reported incidents

Enhance your knowledge of computer hardware and software systems

Excellent verbal and written communication skills

Strong interpersonal and customer service skills

3+ years of document review experience at a law firm, in-house legal department, consulting firm, or managed review provider

2+ years of quality control experience on managed review projects

Be one of the principal internal points of contact for review teams during DISCO Managed Review projects

Assist the Review Manager with providing reviewers with necessary feedback and guidance to deliver industry leading speed and accuracy

Work closely with Review Managers and other internal DISCO stakeholders by providing feedback and feature requests

Strong understanding of AI capabilities and applications

Provide admin assistance as requested for internal systems and credential management for third party vendors.

Management of user accounts, security and distribution groups as needed

At Least 1-2 years of experience and key knowledge of the following:

Cloud-based portal management (Google, Office 365, etc.)

Keep Support Team manager informed of user-related support requests as needed

Chat and Phone-based Support to assist our internal employees with Information Technology related issues

Experience with workforce management software (Verint preferred) and contact center industry experience

Manages the development and delivery of projects, including any change management required

Supports vendor relationship, processes and system changes associated with workforce management software and outsourced agents

Provides performance management outputs and guest trends to GEC Team Leads and Operations Managers to support Educator performance

1-2 years people leadership experience preferred

Able to lead others and create strong working relationships within a remote team

4+ years of IT or MSP experience

Knowledge of Windows 10/11 required.

Experience using and supporting Microsoft Office 2016+ and Office 365 is required.

Experience with Microsoft Server and Active Directory preferred.

Delegate tasks and responsibilities effectively, ensuring efficient and timely completion of support requests and projects.

Serve as an escalation point for technical calls and help desk tickets from customers in an efficient, courteous, and knowledgeable manner.

Provide admin assistance as requested for internal systems and credential management for third party vendors.

Management of user accounts, security and distribution groups as needed

At Least 1-2 years of experience and key knowledge of the following:

Cloud-based portal management (Google, Office 365, etc.)

Keep Support Team manager informed of user-related support requests as needed

Chat and Phone-based Support to assist our internal employees with Information Technology related issues

Maintain appropriate and efficient space management of stock rooms including accurate and clear labeling of shelves/boxes/storage areas

Supervise deliveries and liaise with Product Manager and Warehouse on stock delivery time

Liaise with Assistant General Manager (AGM) Operations and AGM Sales to ensure that all aged stocks are cleared within appropriate timeframes

Supervise accurate and efficient delivery of stock to the customer in line with location service and facilities offered

2+ years’ experience in a retail or distribution environment; 1-2 years’ team leadership experience preferred

Familiar with online detective tool and inventory systems to process transfers and acknowledge receipts of merchandise

Experience driving solutions for operational and people management challenges

Experience with data analysis and project management

Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics

Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers

Experience working with performance targets and motivating others to exceed goals in an inclusive team environment

2+ years managing remote teams

Provide support to Windows operating systems, Active Directory, Identity and Access Management, Google SSO and ticketing systems.

4+ years of experience working in end user support

Experience with Windows Active Directory, ticketing systems, and communication platforms (MS Teams, Google Meet, Zoom, Slack, etc.).

Triaging, investigating, and resolving IT support tickets required.

Establish IT policies, standards, processes and best practices, identify service improvements and efficiency opportunities.

Give input and implementation support to emerging technologies that may be applicable to the business.

A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards

1 year programming experience, or successful participation in the Tech Youth Program

Strong technical skills and a good understanding of software development principles and project lifecycles

High motivated with strong organizational, analytical, decision making, and problem-solving skills

Highly motivated with strong organizational, analytical, and problem solving skills.

Works under significant supervision of a Solution Delivery Manager or technical lead

Project Management Professional (PMP) or Google Project Management Certification

Eight (8) or more years of Federal Information Security Management Act (FISMA) related experience (mandatory)

Overall management of the team

Bachelor’s Degree in, Management Information Systems, Computer Science, Engineering or related field (mandatory)

Knowledge of US employment regulations and requirements

Office management or administration is preferred

A minimum of 8 years of project management experience AND

Line management of Project coordinators and Project Managers

Leverage project management frameworks and resources to ensure achievement of project milestones and understand key interdependencies

Familiarity with established project management methodology

Critical thinking, project management, stakeholder management

Capability enhancement/expansion for project delivery of service offerings

Experience with configuring and maintaining Mobile Device Management (MDM) services

Make sure that all Identity and Access Management (IAM) procedures are followed throughout the lifecycle of our users

Previous experience working with and managing enterprise Cisco and/or Meraki wireless networking solutions. CCNA and other Networking certifications are a bonus.

Manage workplace equipment and inventory. Everything from computers, laptops, monitors, phones, tablets, and cabling

1-4 years of experience in enterprise IT helpdesk or desktop support

Solid A/V knowledge, including but not limited to: live streaming, meetings (virtual and in-person), and conference rooms

Eight (8) or more years of Federal Information Security Management Act (FISMA) related experience (mandatory)

Overall management of the team

Project Management Professional (PMP) or Google Project Management Certificate

Bachelor’s Degree in, Management Information Systems, Computer Science, Engineering or related field (mandatory)

SALARY: $130,000-150,000 based on education, experience, etc.

Ensuring that all deliverables meet the quality standards and performance requirements

Required Knowledge, Skills, and Abilities:

Strong interpersonal and communication skills

Imaging desktops and laptops using SCCM

Support for MS Office and Windows 10

Installing and configuring of hardware and software

Configuring of cell phones (iPhone, Android)