Remote Estimating Coordinator - Smart Buildings / Fire Life Safety Services - Major Us City

>>THIS IS A REMOTE POSITION<<

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As the Field Service Estimator/Coordinator, you will be responsible for the timely and accurate quotation of system service and repair work identified through code mandated routine Inspection, Testing and Maintenance (ITM) of Fire and Life Safety equipment. Upon completion of ITM work, potential issues are identified on the required documentation and presented to the customer for approval of appropriate repairs.

In order to maintain a safe working environment, it is important that customers understand and address any issues discovered with their equipment/systems in a timely manner. The successful candidate will use their knowledge of fire alarm, fire sprinkler, fire suppression and other life safety equipment to help customers address system deficiencies that can affect their operation in the event of an emergency. This role is critical to our customers’ business continuity through the proactive protection of their property and personnel.

• Deliver outstanding customer service and support.
• Send approved proposal to the customer, client services manager and appropriate field personnel based on local workflow and/or code requirements.
• Provide feedback on methods and means that would help streamline the process and improve throughput for all parties.
• Understand the end product/result and work to determine the correct solution that best meets the customer’s needs, while maintaining code compliance and equipment operability.
• Report unresponsive customers or delayed approvals to Field Quote Support Center Supervisor for escalation to local service team as needed.
• Prepare turnover documentation for transmittal to local service coordinators in the appropriate branch office to ensure proper completion of work.
• Track and follow up on customer correspondence to secure approval for needed repair work.
• Submit proposals with supporting cost estimates to the Field Quote Support Center Supervisor for review.
• Prepare cost estimates and proposals, based on information provided by field technical personnel, for the correction of impairments and deficiencies identified during ITM services on Fire Protection and Life Safety Equipment.
• Track and maintain assigned proposals and purchase orders.
• Coordinate with Supervisor and other team members to identify source and cost of repair parts and/or services when necessary.

You will make impact if you have the following qualifications:

• High school diploma, state-recognized GED, or state recognized high school proficiency exam required
• Strong working knowledge and proficiency in the use of the Microsoft Office suite of software tools. (Word, Excel, Outlook, Teams, etc.)
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
• 3 years of experience in Fire Alarm, Fire Sprinkler and/or Special Hazard Suppression Systems (inspector, technician, construction, sales, project management)
• Strong customer service skills with a desire to help customers find the right solution
• Good verbal and written communications skills in English
• Strong interpersonal skills to work with remote customers, field technicians and operations teams
• Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons
• Ability to manage multiple tasks and prioritize workload
• Good phone etiquette and communication skills
• Proven experience working in a home-based, virtual environment

Preferred Qualifications:

• Field Technical Experience in the Fire Alarm, Fire Protection or Life Safety Industries.
• Multi-lingual (English/French Canadian) a plus
• Experience working with Canadian businesses and AHJ’s a plus
• Understanding of business processes, standard practices, tools, and financial systems within a branch office of a large corporation.
• Estimating and/or Sales experience in the Fire Alarm, Fire Protection, Life Safety or related Industries.
• NICET Certification in Fire Alarm Systems, Sprinkler Systems, or Special Hazards Systems is highly preferred.
• State of local Fire Alarm, Fire Extinguisher or Fire Sprinkler Inspector Licenses highly preferred.
• Experience in a call center environment is a plus.

Benefits and Perks:

• Wellness Program
• Paid parental leave
• Competitive paid time off plan, holidays, and floating holidays
• Matching 401(k)
• Flexible Time off or Generous paid – time off depending on position level
• Competitive salary based on qualifications
• Health, dental, and vision plans with options

Click here to learn more about our extensive benefits offerings.

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