Data Entry Specialist - 2Nd Shift - Smart Buildings - Irving, Tx

>>THIS IS A 2ND SHIFT POSITION WITH THE HOURS OF 11:30 AM - 7:30 PM MONDAY - FRIDAY<<

Who We Are | Our Culture:

Siemens Smart Infrastructure connects energy systems and buildings to adapt and evolve the way we live and work through high-profile construction and infrastructure projects such as airports, pharmaceutical plants, data centers, stadiums, universities, military bases, and hospitals.

We live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

Siemens Smart Infrastructure

What you will do for Siemens Smart Infrastructure:

Are you ready to apply your data entry talents and customer service skills to an overall mission that ensures the safety and security of thousands of commercial properties?

We’re hiring Data Entry Specialists to join our growing team of professionals at the Siemens Central Monitoring Station in Irving, Texas. In this role you will report to the Station Manager and work on a team of detail-oriented specialists who stand-up and maintain the critical account information for customers who rely upon Siemens for their Fire, Security, Video and other, alarm monitoring requirements. You will handle incoming and outgoing calls to both customers sites and Siemens Field Technicians across the United States to ensure that accounts are properly configured, and alarms are reporting as required. You will be an integral part of the life & safety solution for thousands of commercial customers. The Central Monitoring Station is a component piece of the Siemens Smart Infrastructure (SI) Digital Service Center (DSC) based in Austin, Texas.

Responsibilities:

• Work overtime as assigned
• Process SAP work orders as required.
• Generate reports in response to customer demands.
• Handle incoming and outgoing phone calls in support of this mission.
• Conduct extensive data entry to populate required fields for accounts.
• Respond to same-day requests for account stand-up and/or maintenance
• Handle all aspects of scheduled customer account maintenance and service
• Cross-training and other duties as assigned.

Qualifications:

• Significant experience in a customer-facing service role
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
• Knowledge of security and fire panels signals and reporting
• Attention to detail
• High school diploma, state-recognized GED, or state recognized high school proficiency exam required
• Proficiency with Microsoft Office Applications, with emphasis on Outlook and Excel
• Strong ability to multi-task and prioritize work daily
• Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons
• Good Communications Skills, both written and oral

Preferred Qualifications:

• Previous experience with Service Business Network (SBN) software
• Experience as an operator or data entry specialist at a Central Monitoring Station
• Extensive experience with fire and security panels signals and reporting
• Operational knowledge of access control systems (CCure, DSX or AMT (WeBRIX)

Benefits:

• Education and tuition reimbursement programs available
• Overtime available as required
• Health, dental, and vision plans with options
• Matching 401(k)
• Competitive salary based on qualifications
• Competitive paid time off plan, holidays, and floating holidays
• Paid parental leave

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