Fire Service Technician Jobs

Job Details

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Global Advancement Opportunities
• Medical/Dental/Vision insurance
• And More!
• Competitive Starting Pay
• Paid Training
• Referral Bonuses
• Life Insurance
• Wellness Program
• Health Savings Account (HSA)
• 401(k) savings plan with company match
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Company Vehicle (as applicable)
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do:

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Obtain customer signature upon completed service call assignment.
• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Perform other duties as assigned.

What we look for:

Required

• Retain any licenses that are required by National, State and Local codes.
• Possess a valid driver’s license and driving record that meets company requirements.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Demonstrate a high level of customer service.
• Ability to follow verbal and written instructions.
• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• High School Diploma or equivalent
• Able to pass a pre-employment background and drug test.
• Ability to work flexible hours including weekends to meet customer requirements.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Maintain truck inventory to ensure timely response to customer needs.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Overnight travel may be required.
• Completion of SimplexGrinnell 4120 Network training within 12 months
• Valid Fire Alarm License
• Ability to adhere to, implement, and always follow safety guidelines and procedures

Preferred

• NICET Level II certification strongly preferred