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Service Fusion - Product Manager (Remote, Us)

Company

EverCommerce

Address , Dallas, Tx
Employment type FULL_TIME
Salary $110,000 - $130,000 a year
Expires 2023-07-25
Posted at 11 months ago
Job Description
Product Manager - Service Fusion, (Remote, US)
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:
https://www.evercommerce.com/about-us/careers/
The Service Fusion team is seeking a highly experienced and passionate Product Manager to help us elevate our Field Service Management platform to meet market demand and produce customers for life.
Service Fusion serves nearly 4,000 field service contractors in over 20 residential and commercial service verticals with mission-critical business management software. While the largest segments of the customer base are HVAC, plumbing, electrical, and appliance repair contractors, our target customer is “anyone in a truck who comes to your home or business to perform a service.” Service Fusion allows such contractors to operate their business from anywhere with enterprise-level features at a small business price.
Responsibilities:
  • Maintain the product roadmap.
  • Analyze product usage patterns and make recommendations to enhance or discontinue underused portions of the product.
  • Participate in discussions with current and prospective partners, developers, and customers to represent the future of our integrated solutions.
  • Identify unmet customer needs and new opportunities.
  • Clearly and regularly communicate the product requirements, vision, and priorities to engineering and stakeholders.
  • Own and maintain up-to-date competitive analysis to inform product strategy and development priorities.
  • Work with key stakeholders, prospects, and customers to identify and prioritize product features and functionality.
  • Regularly groom the product backlog, ensuring that all user stories are well defined and prioritized.
  • Serve as a product owner for multiple agile engineering teams and interact with them daily.
  • Work along engineering and UX to create solutions that exceed customer expectations.
  • Create and deliver product training to enable sales and support teams.
  • Frequently communicate with customers to understand their needs, problems, and opportunities and turn that information into actionable product growth plans.
Skills and Experience needed for success in this role:
  • Strong business acumen
  • Experience with Agile methodologies as a product owner
  • Builds trust easily and effortlessly to assume a leadership role
  • Bachelor's Degree preferred
  • 5+ years of product management experience with a proven track record of success
  • Excellent verbal and written communication skills
  • You’re well organized and detail-oriented
  • Experience in the Home service or SaaS industry
  • You love working with others
  • You’re self-motivated and a driven contributor who gets things done
  • You have deep knowledge of and experience applying product management best practices
  • You’ve worked at a startup or small company (<50 employees)
  • Creative thinker and problem solver
  • You’re not afraid to make decisions
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
  • Robust health and wellness benefits, including an annual wellness stipend
  • Flexible and generous (FTO) time-off
  • Student Loan Repayment Program
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
  • Continued investment in your professional development through Udemy
  • Employee Stock Purchase Program
  • 401k with up to a 4% match and immediate vesting
Compensation:
The target base compensation for this position is $110,000 to $130,000 USD per year, with $10,000 in bonus potential in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!