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Call Center Supervisor Jobs

Call Center Sales Supervisor
By USA Vein Clinics, Vascular, Fibroid and Oncology Centers At Northbrook, IL, United States
Solid Knowledgeable of telephone call center systems
Solid multi-tasking, prioritization and organizational skills
Exceptional written and verbal communications skills
2+ Years supervisory or lead experience (to include direct coaching and counseling)
Demonstrated experience handling escalated callers, service issue, and employee conflicts
Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals
Call Center Supervisor Jobs
By Milan Laser Hair Removal At Omaha Metropolitan Area, United States
Communicating regularly with field managers regarding potential and existing client scheduling
Display superior customer service skills
Superior knowledge of the Client Coordinator role
Display exceptional communication skills, both written and verbal
To be considered for this opportunity, candidates must meet all the following requirements:
Development of the team and quality control resulting in conversion success.
Call Center Supervisor Jobs
By FLEETCOR At Lexington, KY, United States
Collaborates with Operations Manager to ensure all staff are appropriately trained.
Bachelor’s Degree or three-five years of related supervisory experience.
Proven problem-solving skills, identifying root cause and solutions through a high level of critical thinking.
Proven effective and professional oral and written communication skills with various levels of audience.
Working knowledge of Microsoft Word, Excel, Outlook and the internet.
Prior experience as a subject matter expert for policies and procedures highly desired.
Call Center Supervisor Jobs
By PrudentRx, LLC At , Remote
Maintaining PrudentRx program skills & knowledge by completing at least eight (8) hours
Effective leadership and analytical skills, including working knowledge of workforce
On-going review of procedures and collaborate with Contact Center Manager and
Oversee the onboarding, training and continued education of the Call Center staff as
Log in to phone system to take/make calls at least 8 hours per month to maintain skills
Complete all necessary continued learning and training requirements per department and company need.
Supervisor - Call Center
By Maximus At , Remote From $42,400 a year
Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree
Minimum of two (2) years of experience in a call center environment required
Ability to manage a high level of confidentiality
Excellent organizational, written, and verbal communication skills
Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Call Center Supervisor Jobs
By DialAmerica At , Athens, 30607
Bachelors Degree or 4+ years of management experience preferred
Develop and execute coaching plans based on employee need and as directed by upper management
Excellent written and verbal communications skills
Dynamic personality with a focus on customer service and motivational skills
Flexible scheduling to cover morning, evening, and weekend shift requirements
Here’s just some of what we have to offer:
Call Center Supervisor Jobs
By CONDUENT At , East Hartford, 06108, Ct
Achieving results through knowledge, empathy, and commitment.
Have College degree or equivalent work experience.
Display minimum of two years’ call center experience in a leadership role.
Exhibit customer service skills including call center client processes and procedures.
Have excellent team coaching, training, facilitation, and developmental skills.
Show analytical and interpretive skills.
Call Center Supervisor Jobs
By Entergy At , West Monroe, La
Minimum knowledge, skills and abilities required of the position
Minimum education and experience required of the position
Previous supervisory experience in Customer Service environment preferred.
Handle escalated calls, working directly with internal and external customers
Complete administrative task involving agents, i.e., schedules, time sheets, vacation, etc.
Ensure company's compliance with governmental laws and/or regulatory agency rules.
Call Center Supervisor Jobs
By KO Business Solutions At Tucker, GA, United States
Excellent management and supervisory skills.
Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
At least three years of customer service experience required.
Call Center Supervisor Jobs
By DSI At Richardson, TX, United States
Associate degree or equivalent combination of education, technical training, or work experience considered in lieu of degree
Minimum of 2 years of experience in a call center environment required
Ability to manage a high level of confidentiality
Excellent organizational, written, and verbal communication skills
Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
Ensure compliance with company wage and hour policy, including ensuring non-exempt employees get rest and meal breaks
Supervisor, Call Center Jobs
By SmithRx At Plano, TX, United States
Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
Educate patient members about their pharmacy benefits and serve as a patient advocate to help them source necessary medications they need
Active listening, conversational speaking skills, with a high degree of empathy
Self-starter with the ability to multitask, prioritize and manage time effectively
Excellent verbal and written communication skills
Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues
Call Center Supervisor Jobs
By Olliv By CoinFlip At Chicago, IL, United States
Min. 3 years of supervisory/management experience required.
Excellent people management and supervisory skills; Ability to effectively coach and mentor customer service representatives.
Monitor the time management, mood and morale of team members.
Explain products and services in a courteous and respectful manner, demonstrating knowledge of company product lines, services, and policies.
Previous experience in a call-center or high-volume customer support role preferred.
Prior experience as customer support supervisor or similar supervisory position for a minimum of 3 years; previous call-center experience preferred.
Call Center - Patient Connection Supervisor
By Millennium Physician Group At Fort Myers, FL, United States
Previous experience in performance management, handling disciplinary/personnel issues
Implement continuous staff development programs that enhance employee engagement, recognition, service knowledge, skills and morale.
Assist other management team members in identifying trends and establishing call center goals.
Manage and direct the daily activities of a physician based, patient focused call center.
Skill in analyzing information, problems, practices and procedures to recognize alternatives and provide solutions
Good decision-making and communication skills (both written and verbal)
Call Center Supervisor Jobs
By BroadPath At United States
May be managing local and remote team members
Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team)
Experience managing employee performance including coaching to call center metrics
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude,etc.)
Experience with support channels including telephone, email, and chat
Excellent verbal and written communication skills
Customer Service Supervisor-24-Hr Call Center
By City of Fort Lauderdale At Fort Lauderdale, FL, United States
Management Days in addition to Vacation and Sick time
This Job Classification Qualifies For Additional Benefits Such As
Job Requirements & Work Environment
Title I of the Americans with Disabilities Act (ADA)
How To Apply/ Veteran Information
AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER
Supervisor, Call Center Jobs
By National Jewish Health At Denver, CO, United States
Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Education: High school graduate or equivalent required. Bachelor's degree, in Administration, Healthcare, or related field preferred.
Special Training, Certification or Licensure: None
Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
Develops and supervises the orientation program for new Call Center employees.
Develops, arranges, implements staff’s schedules for maximum efficient and effective coverage and serves as a backup for coverage.
Call Center Supervisor, Health And Wellness
By National Jewish Health At Colorado, United States
Remote positions with our team are currently available for candidates located in
Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Education: Bachelor’s Degree Required, preferably in health sciences, health education, behavioral science, or social science.
Work Experience: A minimum of two years of call center operations experience and two years of leading and/or supervisory experience required.
Special Training, Certification or Licensure: None
Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
Call Center Supervisor Jobs
By Milliman At Dallas, TX, United States
Excellent organization and time management skills.
Understand and manage employee performance to department metrics, taking corrective action as needed
Prior experience supervising employees in a call center
Prior experience evaluating calls, email and chats and providing feedback to employees
Strong working knowledge of proprietary, internal recordkeeping and workflow systems for the administration of pension plans and participant contacts
Strong interpersonal skills with the ability to communicate professionally with employees, participants and clients at all levels
Call Center Supervisor Jobs
By AppleOne Employment Services At Florida, United States
Monitor productivity of agents, coaches appropriately and updates findings to Senior management
High school diploma, general education degree, or equivalent required
2 years’ experience in a contact center, or related field desired
2 years’ supervisory experience leading teams of 25 non-exempt employees, strongly desired
Excellent verbal and written communication skills to include presenting materials in front of a client
Communicate company strategies, client initiatives, performance, and other key information to the team; conduct team meetings/huddles regularly.
Food Service Supervisor - Call Center
By UNC Health At , Chapel Hill, 27514, Nc
No licensure or certification required.
Two (2) years food service experience
High School diploma or GED
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Call Center Supervisor to join our team and help us provide exceptional customer service. If you have experience in customer service and a passion for leading a team, this could be the perfect job for you!

A Call Center Supervisor is responsible for overseeing the day-to-day operations of a call center. This includes managing staff, monitoring performance, and ensuring customer satisfaction.

What is Call Center Supervisor Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and lead a team
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Ability to analyze data and make decisions
• Problem-solving and conflict resolution skills
• Time management and organizational skills

What is Call Center Supervisor Qualifications?

• Bachelor’s degree in business, management, or related field
• Previous experience in a call center or customer service environment
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Proficiency in Microsoft Office and other software programs

What is Call Center Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Knowledge of applicable laws and regulations
• Knowledge of performance metrics and reporting

What is Call Center Supervisor Experience?

• Previous experience in a call center or customer service environment
• Previous experience in a supervisory role

What is Call Center Supervisor Responsibilities?

• Monitor call center performance and ensure customer satisfaction
• Manage staff and provide training and development opportunities
• Analy