Regional Vice President – Service Operations, New York (Syracuse, Rochester)

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Regional Vice President Service Operations (RVP Service). The Regional Vice President Service Operations (RVP Service) is responsible for the service operations of the assigned territory which typically includes leading directly about 20 employees and managing about $20M of revenue. The RVP Service reports directly to the Zone Vice President.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

Location: Syracuse or Rochester, NY

This is a role well suited to an ambitious professional, looking for the next step in their career. As a RVP, you will be responsible for:

• Ensures smooth and efficient service delivery according to the contractual commitments and in conjunction with other parts of the service organization
• Practices operational excellence through in-depth understanding of territory and business alignment
• Change Leadership & Employee Engagement.
• Strategic Growth Planning.
• Serves as escalation point for assigned customers and service engineers.
• Hires, develops, and leads all service engineers in the region.
• Develops long-term, value-based relationships with customers and collaborates on overall customer strategies with the sales team.
• Accountable Owner for Operations.
• Manages the region’s P&L and achieves or exceeds all assigned Key Performance Indicators (KPIs)
• Implements outlined service strategies for assigned territory

• Legal, Regulatory, & Compliance.
• Provides feedback to his/her manager on changing customer needs and service trends.
• Business Data to Drive Decision Making.
• Professional Internal & Customer Communications.
• Ensures compliance with FDA Good Manufacturing Practices, legal accountability, and all service policies relevant to the position.
• Demonstrates the ability to leverage data for better outcomes.
• Presents problems and associated solutions keeping the audience in mind in an engaging manner.

This role will also perform other duties as assigned.

If hired, the employee will undergo training and will demonstrate the skills outlined above in their Siemens Healthineers region. Upon completion, the employee will then carry the title RVP Service.

Required skills to have for the success of this role

• Must have a valid driver’s license and a clean driving record over the last three years
• Excellent organizational and analytical skills, including complex Excel workbooks and associated pivot tables. Ability to derive appropriate actions from reports.
• Ability to articulate and explain value of Service Agreement offerings
• BS/BA in related discipline, MA degree preferred.
• Ability to thrive as a member of a collaborative and cross-functional team
• 10+ years of successful Management experience in service operations and responsibilities as presented above.
• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders
• 10+ years’ experience in outlining and implementing operations strategies and growth for entire IDNs.
• Knowledge of the Diagnostic Imaging industry

Location and Travel Requirements

• Flexible with location needs to reside within the assigned territory (Must live or relocate to Syracuse or Rochester Area)
• Travel expectations: Must be willing and able to travel 50% or more as required

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

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