Regional Operations Manager - Edge Site Operations

Responsibilities

• Financial management of region portfolio including the development of detailed budgets, forecasts, and management of operational and capital spend
• Embody our culture and values
• Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords and IT service providers, and partner support teams
• Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
• Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your region. This will include leading incident management calls with customers and leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans
• Work across your partner teams, who support contracting, deployment signaling, finance, engineering, security, design and build, and compliance to ensure seamless site operation with the highest standards of safety, security, and ecological responsibility
• Planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth
• Leadership, management, coaching, and development of Microsoft full time employees across datacenters in your region
• Drive the delivery of world-class support services and manage operations across the US, Canada, and Latin America
• Collaborate with global and regional management teams and contribute to improvement programs

Qualifications

• High School Diploma or equivalent AND 5+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
• 3+ years experience in leading a diverse, technical team

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or related field
• Project or program management experience and certification(s) (e.g. Six Sigma, Kaizen, PMI, etc.)
• Knowledge of critical environment concepts and infrastructure (e.g. Electrical Distribution, Mechanical Cooling Systems, etc.)
• Mission-critical operations experience in one or more of the following industries: Datacenters, Manufacturing, Oil & Gas, Military, or related
• Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.)
• 5+ years' experience managing large vendor multi-year contracts and operating entities
• Experience working in international business
• Understanding of financial management, budgeting, and forecasting
• Knowledge of physical IT infrastructures (e.g. Servers, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.)